Salesforce Quality Assurance consultant

JR United Kingdom; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in Birmingham seeks a highly skilled Salesforce Quality Assurance Consultant to ensure high-quality service cloud solutions throughout the development lifecycle. This permanent position involves comprehensive testing and collaboration with cross-functional teams to improve processes and deliver outstanding results.

Qualifications

• 5+ years of experience in QA or software testing.
• Extensive experience with Salesforce Service Cloud.
• Strong understanding of testing methodologies.

Responsibilities

• Develop and execute test plans for Salesforce implementations.
• Perform functional and regression testing.
• Collaborate with developers for quality assurance.

Skills

Attention to detail

Problem-solving

Communication

Agile methodology

Analytical skills

Education

Salesforce Certified Service Cloud Consultant

Tools

Jira

Selenium

Provar

Job description

Social network you want to login/join with:

Salesforce Quality Assurance consultant, birmingham

col-narrow-left

Client:

mthree

Location:

birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

col-wide

Job Description:

Role overview:

We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers.

Key responsibilities:

• Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
• Collaborate with developers to ensure that solutions meet quality standards and business requirements.
• Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
• Contribute to the development and improvement of QA processes and best practices.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including test plans, test cases, and test summary reports.

Key Skills & Experience:

• 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies and best practices.
• Proficiency in designing and executing test plans and test cases.
• Experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
• Ability to work independently and as part of a team.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with Accessibility requirements and testing
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with Accessibility requirements and testing
• Experience with Salesforce Lightning Web Components (LWC).
• Knowledge of Salesforce integrations using REST and SOAP APIs.