Salesforce PSS Solution Architect

JR United Kingdom; Worcester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect in Worcester, specializing in public sector and energy/utilities industries. The role involves leading CRM strategy initiatives, implementing Salesforce solutions, and optimizing business processes as a trusted advisor. Candidates must possess extensive experience and industry knowledge to drive digital transformation.

Qualifications

• 12+ years CRM experience with minimum 3 years in the public sector or Energy & Utilities domain.
• Mandatory PSS implementation experience.
• Detail-oriented with strong verbal and written skills.

Responsibilities

• Lead business process redesign and roadmap planning.
• Guide solution definition on the Salesforce 360 platform.
• Collaborate with stakeholders for complex requirements solutions.

Skills

CRM experience

Salesforce Public Sector Cloud implementation

Business process optimization

Interpersonal skills

Technical collaboration

Job description

Social network you want to login/join with:

Salesforce PSS Solution Architect, Worcester

Client: Empiric

Location: Worcester, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views: 7

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in the public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Must have worked on PSS cloud and GDS understanding is a plus.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with the ability to learn quickly and adapt to new concepts, business models, and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively in a team environment to solve business and technical problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and identify touchpoints in multi-cloud implementations.
• Assess business requirements, co-create future visions, and map to Salesforce solutions.
• Provide input on target architecture, phasing, and transition architecture.
• Guide solution definition on the Salesforce 360 platform.
• Assist clients in building their CRM strategy and roadmap, leveraging Salesforce technology.
• Work with stakeholders to design and configure solutions based on complex requirements.
• Collaborate with technical teams to determine solution details and value.
• Review design blueprints and identify potential risks.
• Stay updated on industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on the Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in the public sector and energy/utilities industries.
• Strong industry knowledge and a consultative approach are essential.
• Expertise in areas such as business strategy, application architecture, data, integration, security, and cloud computing is required.