Salesforce PSS Solution Architect

JR United Kingdom; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is looking for a Solution Architect with strong expertise in Salesforce and a solid background in public sector or energy and utilities industries. This role involves leading the implementation of the Salesforce Customer 360 platform, providing strategic insights and business process optimization. The ideal candidate will have over 12 years of CRM experience, with an ability to navigate complex business requirements and integrate solutions effectively.

Qualifications

• 12+ years of CRM experience, with 3 years in public sector or Energy & Utilities Services.
• Mandatory PSS (Salesforce Public Sector Cloud) implementation experience.
• Ability to optimize and integrate business processes.

Responsibilities

• Act as the Trusted Digital Transformation Advisor for customers.
• Lead business process redesign and implementation strategies.
• Collaborate with clients to build out their CRM strategy.

Skills

CRM experience

Salesforce implementation

Business process optimization

Verbal and written communication

Collaboration

Education

Industry subject matter expertise

Tools

Salesforce 360 Platform

Job description

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Client:

Empiric

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Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (lond term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Must have worked on PSS cloud and good to have GDS understanding.
• CRM/Salesforce solution experience is a plus
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Solid verbal, written, presentation and interpersonal skills
• Ability to collaborate as part of a team to solve business and technical problems
• Be the Trusted Digital Transformation Advisor for our customers
• Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
• Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Assess customers business requirements, co-create the future vision for success and map to Salesforces solutions
• Give input to customers target architecture, phasing, roadmap and transition architecture
• Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
• Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals, leveraging Salesforce Platform and supporting technology
• Comfortable working with complex business requirements, design, and help configure the desired solution.
• Collaborate with Technical Architects, Project teams and implementation partners to determine the solution details and value of the proposed architecture
• Review and provide guidance on design and infrastructure blueprints, as well as proactively identify and communicate potential issues or risks
• Stay up to date with the latest updates and trends in the industry and Salesforces solutions as well as competitive solutions.

Summary

• The Solution Architect will act as an industry domain expert to Professional Services teams on the Salesforce Customer 360 Platform and how it fits into an enterprise business and IT architecture in the public sector, energy & utilities industries. With a broad IT background including business architecture, cloud computing, and the software development process, the Solution Architect will structure the proposed deployment of Salesforce solutions and transform customer business strategy into execution.
• The Solution Architect should have a strong industry alignment and knowledge in the public sector or energy and utilities sector. The individual should have a strong industry point of view, able to discuss future trends and challenges and provide a Salesforce perspective on how these will be addressed.
• With a strong blend of industry knowledge and solution skills the Solution Architect uses a consultative approach to understand business and technical requirements and to help the Services teams develop and refine a technical sales strategy and Salesforce solution fit.
• The Solution Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, technology, distributed platforms, mobile, and analytics. The Solution Architect will help determine which Salesforce technologies to leverage in customer driven architectures leveraging Enterprise Architecture frameworks and Salesforce agile methodologies. She or he will help the services teams and customers design specific product roadmaps against business strategies.