Salesforce PSS Solution Architect

JR United Kingdom; Swindon; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading consultancy in the UK seeks a Salesforce PSS Solution Architect for a long-term project in Swindon. This architect will leverage their extensive CRM experience to design and implement Salesforce solutions, providing vital advice to public sector and utilities clients. Key responsibilities include leading redesign efforts, optimizing business processes, and ensuring solutions align with organizational goals. The role requires strong communication skills and a consultative approach to navigate complex industry challenges.

Qualifications

• Mandatory PSS implementation experience with Salesforce.
• Ability to assess customer requirements and design solutions.
• Experience in leading business process redesign.

Responsibilities

• Lead business process redesign and roadmap planning.
• Design and configure solutions for complex business needs.
• Act as a trusted digital transformation advisor.

Skills

CRM experience

Salesforce implementation

Business process optimization

Communication

Collaborative problem solving

Education

12+ years CRM experience

Experience in public sector or Energy & Utilities

Tools

Salesforce 360 platform

Job description

Social network you want to login/join with:

Salesforce PSS Solution Architect, Swindon, Wiltshire

Client: Empiric

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and GDS understanding is beneficial.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate systems.
• Detail-oriented with quick learning ability for new concepts and technologies.
• Strong communication and interpersonal skills.
• Ability to collaborate within a team to solve problems.
• Act as a trusted digital transformation advisor.
• Lead business process redesign and roadmap planning in public sector/energy & utilities industries.
• Assess customer requirements, co-create future vision, and map to Salesforce solutions.
• Guide on target architecture, phasing, and transition planning.
• Provide expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategies aligning with customer goals.
• Design and configure solutions for complex business needs.
• Collaborate with technical teams on solution details and architecture.
• Review design blueprints and identify potential risks.
• Stay updated on Salesforce industry trends and solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in public sector and utilities industries.
• Strong industry knowledge and a consultative approach are essential.
• Expertise in business strategy, application architecture, data, integration, security, cloud, and analytics is required.
• Help design product roadmaps and leverage Salesforce technologies within enterprise frameworks.