Salesforce PSS Solution Architect

JR United Kingdom; Norwich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading company in the UK is seeking a Salesforce PSS Solution Architect to focus on enterprise architecture in the public sector and energy & utilities industries. The role requires a broad IT background, including business architecture and cloud computing, to transform business strategy into implementation, leveraging Salesforce technologies effectively. Candidates should possess strong CRM experience and a consultative approach to align technical and business requirements.

Qualifications

• 12+ years CRM experience with at least 3 years in public sector.
• Mandatory experience in Salesforce Public Sector Cloud implementation.
• Strong verbal, written, presentation, and interpersonal skills.

Responsibilities

• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign and multi-cloud implementation.
• Assess customer requirements and design CRM strategy and roadmap.

Skills

CRM experience

Public sector knowledge

Interpersonal skills

Business process design

Salesforce solutions expertise

Collaboration skills

Analytical skills

Tools

Salesforce

Job description

Social network you want to login/join with:

Salesforce PSS Solution Architect, Norwich

Client: Empiric

Location:

Job Category: Other

-

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in public sector or Energy & Utilities Services domain
• Mandatory experience in PSS (Salesforce Public Sector Cloud) implementation.
• Experience with PSS cloud and GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Ability to design and optimize business processes and integrate across systems.
• Detail-oriented with quick learning ability for new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Team collaboration skills to solve business and technical problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future vision, and map to Salesforce solutions.
• Contribute to target architecture, phasing, roadmap, and transition architecture.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategy and roadmap, supporting quick wins and strategic goals.
• Work with complex requirements, design, and configure solutions.
• Collaborate with technical teams to determine solution details and value.
• Review design blueprints and identify potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry domain expert on Salesforce Customer 360 Platform, focusing on enterprise architecture in the public sector and energy & utilities industries.
• Requires broad IT background including business architecture, cloud computing, and software development.
• Helps structure Salesforce deployment and transforms business strategy into execution.
• Strong industry knowledge and solution skills, using a consultative approach to align business and technical requirements.
• Subject matter expert in various categories like business strategy, application architecture, data, security, cloud, and analytics.
• Assists in designing product roadmaps and leveraging Salesforce technologies within enterprise frameworks.