Salesforce PSS Solution Architect

JR United Kingdom; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect in Liverpool. The ideal candidate will possess extensive CRM experience with expertise in implementing Salesforce Public Sector Cloud solutions. Responsibilities include leading business process design and providing strategic guidance to clients in the public sector and utilities field.

Qualifications

• 12+ years CRM experience with 3 years in public sector or Energy & Utilities.
• Mandatory PSS implementation experience.
• Detail-oriented with strong communication skills.

Responsibilities

• Lead business process redesign and multi-cloud implementations.
• Assess customer requirements and map to Salesforce solutions.
• Provide domain expertise for Salesforce 360 platform solutions.

Skills

CRM experience

Salesforce Public Sector Cloud implementation

Business process design

Collaboration

Presentation skills

Job description

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Salesforce PSS Solution Architect, Liverpool

Client: Empiric

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and good GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate systems.
• Detail-oriented with the ability to learn quickly and adapt to new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively within a team.
• Act as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementations.
• Assess customer requirements, co-create future vision, and map to Salesforce solutions.
• Guide customers on target architecture, phasing, and transition architecture.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategies and roadmaps, supporting quick wins and strategic goals.
• Work with complex business requirements, design, and configure solutions.
• Collaborate with technical teams to determine solution details and value.
• Review and guide design and infrastructure blueprints, identify risks.
• Stay updated on industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform within the public sector, energy & utilities industries, translating business strategy into technical deployment.
• Strong industry knowledge and solution skills are essential, with a consultative approach to requirements and strategy development.
• Subject matter expertise may include business strategy, architecture, data, integration, security, cloud, mobile, and analytics.