Salesforce PSS Solution Architect

JR United Kingdom; High Wycombe; On-site; GBP 55,000 - 85,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect in High Wycombe for a long-term project with a focus on public sector and energy/utilities industries. The role requires extensive CRM experience, particularly with Salesforce Public Sector Cloud, and involves leading business process design and digital transformation initiatives. Candidates should bring strong consultative skills and a proven track record in solution architecture.

Qualifications

• 12+ years CRM experience with at least 3 years in the public sector or energy/utilities domain.
• Mandatory experience with PSS implementation.
• Detail-oriented with strong verbal and written communication skills.

Responsibilities

• Lead business process redesign and multi-cloud implementation.
• Act as a Trusted Digital Transformation Advisor for clients.
• Design solutions for complex business requirements.

Skills

CRM experience

Salesforce Public Sector Cloud

Business process design

Team collaboration

Interpersonal skills

Job description

Social network you want to login/join with:

Salesforce PSS Solution Architect, High Wycombe

Client: Empiric

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in the public sector or Energy & Utilities Services domain.
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and good understanding of GDS is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with the ability to quickly learn new concepts, business models, and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively within a team to solve problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future vision, and align with Salesforce solutions.
• Contribute to target architecture, phasing, and transition planning.
• Provide domain expertise to define solutions on the Salesforce 360 platform.
• Assist clients in building CRM strategies and roadmaps, leveraging Salesforce technology.
• Design and configure solutions for complex business requirements.
• Collaborate with technical teams to refine architecture and identify risks.
• Stay updated with industry trends and Salesforce developments.

Summary

• The Solution Architect acts as an industry domain expert on the Salesforce Customer 360 Platform, focusing on public sector and energy/utilities industries.
• Requires strong industry knowledge, solution skills, and a consultative approach to requirements gathering and solution development.
• Expertise in areas like business strategy, application architecture, data, security, cloud computing, and analytics is essential.