Salesforce PSS Solution Architect

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect in Chelmsford to lead implementation strategies in public sector and energy industries. This role requires over 12 years of CRM expertise and a consultative approach for solution development, making significant impacts in clients' digital transformations.

Qualifications

• 12+ years CRM experience with focus on public sector or Energy & Utilities.
• Mandatory experience with Salesforce Public Sector Cloud implementation.
• Strong verbal, written, presentation, and interpersonal skills.

Responsibilities

• Lead business process redesign and Salesforce solutions integration.
• Act as Trusted Digital Transformation Advisor for clients.
• Collaborate with technical teams to design and configure solutions.

Skills

CRM experience

Salesforce implementation

Business process design

Interpersonal skills

Problem-solving skills

Job description

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Salesforce PSS Solution Architect, Chelmsford

Client: Empiric

Location: Chelmsford

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation.
• Experience working on PSS cloud and good understanding of GDS is advantageous.
• CRM/Salesforce solution experience is a plus.
• Ability to design and optimize business processes and integrate across systems.
• Detail-oriented with quick learning capabilities regarding new concepts, models, and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Team collaboration skills to solve business and technical problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess business requirements, co-create future visions, and map to Salesforce solutions.
• Contribute to target architecture, phasing, roadmap, and transition architecture discussions.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist clients in building CRM strategies and roadmaps leveraging Salesforce.
• Work with complex requirements, design, and configure solutions.
• Collaborate with technical teams to determine solution details and value.
• Review design and infrastructure blueprints, identify potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry domain expert on Salesforce Customer 360 Platform, focusing on public sector and energy/utilities industries, translating business strategy into deployment.
• Strong industry knowledge and solution skills are essential for a consultative approach to requirements and strategy development.
• Expertise in categories like business strategy, architecture, data, security, cloud, and analytics is required to guide technology leverage and design.