Salesforce PSS Solution Architect

JR United Kingdom; Basingstoke; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in Basingstoke is seeking a Salesforce PSS Solution Architect with extensive CRM experience and expertise in the public sector. The role involves leading digital transformation projects, designing solutions, and collaborating with clients to optimize Salesforce implementations. Candidates must possess strong interpersonal and consultative skills to align architectural solutions with business strategies.

Qualifications

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities.
• Mandatory experience with Salesforce PSS implementation.
• Proven ability to integrate solutions across systems.

Responsibilities

• Lead business process redesign and roadmap planning.
• Act as a Trusted Digital Transformation Advisor.
• Collaborate with clients to design and configure CRM solutions.

Skills

CRM experience

Salesforce PSS implementation

Business process design

Interpersonal skills

Cloud computing knowledge

Job description

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Salesforce PSS Solution Architect, Basingstoke

Client: Empiric

Location: Basingstoke

Job Category: Other

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EU work permit required: Yes

Job Views:

7

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with the ability to learn quickly and adapt to new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate in a team environment to solve problems.
• Act as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementations.
• Assess customer requirements, co-create future vision, and map to Salesforce solutions.
• Provide guidance on target architecture, phasing, and transition architecture.
• Offer domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategies and roadmaps, leveraging Salesforce platform and technologies.
• Work with clients to design and configure solutions based on complex requirements.
• Collaborate with technical teams to determine solution details and value.
• Review design blueprints, identify risks, and stay updated on industry trends.

Summary

• The Solution Architect acts as an industry domain expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in the public sector, energy & utilities industries.
• Requires strong industry knowledge, consultative skills, and expertise in areas like business strategy, application architecture, and cloud computing.
• Helps determine Salesforce technologies to leverage and design product roadmaps aligned with business strategies.