Salesforce Project Manager

Levy Professionals; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic merchant services company in London seeks a Salesforce Project Manager to lead transformative CRM initiatives. This role involves overseeing project delivery, engaging with stakeholders, and managing resources across multiple workstreams. The ideal candidate possesses strong Salesforce implementation experience, leadership skills, and knowledge of Service Cloud. This position is open for both permanent and contract candidates.

Qualifications

• Demonstrated experience in managing Salesforce CRM implementations at scale.
• Strong knowledge of Service Cloud and its integration capabilities.
• Excellent leadership, stakeholder management, and vendor coordination skills.

Responsibilities

• Oversee Salesforce project delivery from inception to deployment.
• Engage with senior stakeholders to define project objectives.
• Manage project resources, budgets, and reporting across multiple workstreams.
• Coordinate cross-functional teams to achieve project milestones.
• Lead change management and training initiatives.

Skills

Salesforce CRM implementation

Service Cloud integration

Leadership skills

Stakeholder management

Agile project management

Job description

Salesforce Project Manager

Job Description:
We are looking for a Salesforce Project Manager to lead transformative CRM initiatives within a high-growth merchant services company. This position will be central to managing the rollout of Salesforce Service Cloud across the UK operations, ensuring that the implementation aligns with business objectives and drives measurable improvements in customer experience.

Responsibilities:

• Oversee Salesforce project delivery from inception to deployment, ensuring timelines, scope, and quality standards are met.
• Engage with senior stakeholders to define project objectives, risks, and dependencies.
• Manage project resources, budgets, and reporting across multiple workstreams.
• Coordinate cross-functional teams (developers, admins, business analysts) to achieve project milestones.
• Ensure strong user adoption by leading change management and training initiatives.
• Foster a culture of continuous improvement in Salesforce delivery and governance.

Requirements:

• Demonstrated experience in managing Salesforce CRM implementations at scale.
• Strong knowledge of Service Cloud and its integration capabilities.
• Excellent leadership, stakeholder management, and vendor coordination skills.
• Agile project management expertise (Scrum/SAFe/PRINCE2 preferred).
• Experience in the payments, fintech, or digital services sector is a plus.

This role is available for both Permanent and Contract candidates.