Salesforce Practice Leader & Service Delivery

Intellect Design Arena Ltd; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

Intellect Design Arena Ltd in Cirencester/London seeks a Salesforce Lead (VP level) to drive strategy, delivery, and team transformation across a flagship financial services account. You will bridge senior client stakeholders with engineering delivery, steering both SAFe Agile releases and AI-driven squads.

The role requires extensive Salesforce leadership, 15–20+ years in IT, and 8–10+ years in large-scale Salesforce deployments in the UK, within Wealth Management/FS sectors.

Qualifications

• 15–20+ years IT experience with proven senior leadership at VP/Executive level.
• 8–10+ years leading large-scale Salesforce implementations in the UK.
• Strong Financial Services/Wealth Management domain experience.

Responsibilities

• Lead, mentor, and upskill a 70+ Salesforce capability.
• Serve as Trusted Advisor to group-level executives and senior leadership.
• Oversee delivery across SAFe Agile programs and AI-driven squads.
• Guide architecture transitions and modernization of customer-facing apps (React front-ends).
• Drive adoption of AI tooling across squads (e.g., Claude).

Skills

Salesforce leadership

SAFe Agile

AI tooling knowledge

Stakeholder management

Financial services domain expertise

Tools

Salesforce

Financial Services Cloud (FSC)

React

Claude AI tools

Job description

Location: Cirencester, UK / London, UK

Employment Type: Full-time

Company Overview — Intellect Design Arena Ltd

Intellect Design Arena Ltd is a global financial technology leader delivering cloud-native, composable, and intelligent platforms to the world’s most progressive financial institutions. Built on deep domain expertise and design thinking, Intellect’s solutions span core banking, transaction banking, payments, cash management, treasury & capital markets, risk & compliance, wealth management, and AI-driven data platforms.

Intellect’s technology ecosystem—powered by eMACH.ai, Purple Fabric, and modular open finance components—enables Tier 1 and Tier 2 banks to modernize legacy landscapes, accelerate digital transformation, and scale securely across geographies. The company serves 300+ financial institutions across 50+ countries, including many global systemically important banks.

About the Role:

• We are seeking a high-caliber Salesforce Lead (VP Level) to drive the strategy, execution, and team transformation for a flagship financial services enterprise account.
• Leading a dynamic technology function of 70+ professionals—spanning architects, developers, solution consultants, administrators, QA, and release management—you will serve as a pivotal bridge between senior client stakeholders and engineering delivery.
• This role requires a technical leader who can navigate complex B2B and B2C dynamics within Financial Services, oversee dual-operating models (SAFe Agile + AI-driven Squads), and lead an immediate upskilling initiative across the organization.

Key Responsibilities:

• Leadership & Team Transformation: Lead, mentor, and upskill a 70+ Salesforce capability. Champion team cross-skilling and continuous capability development to align with future account growth.
• Stakeholder & Client Engagement: Serve as a Trusted Advisor to group-level executives, product owners, and senior leadership. Translate business strategies into seamless technical execution plans.
• Delivery & Governance: Oversee delivery across a split operating model—balancing SAFe Agile program increment releases with dedicated AI-driven development squads.
• Technical Strategy & Modernization: Guide architecture transitions, including modernizing customer-facing applications (moving toward React front-ends) and scaling the use of Financial Services Cloud (FSC).
• AI Tooling Adoption: Drive the strategic adoption and integration of AI coding and development tools (e.g., Claude) across squad environments.

Key Requirements

Experience & Track Record

• Proven senior leadership background (VP / Executive level) managing large-scale Salesforce capabilities or delivery units.
• 15–20+ years of total IT experience, with 8–10+ years specifically dedicated to leading large-scale Salesforce implementations in the UK market.
• Proven track record of managing large enterprise delivery accounts in Wealth Management, Private Banking, Insurance, or Financial Services.

Domain & Technical Expertise

• Financial Services Domain: Strong Financial Services or Wealth Management background is essential. Deep understanding of advisor-to-partner (B2B) and partner-to-client (B2C) operational models.
• Salesforce Ecosystem: Comprehensive understanding of the Salesforce ecosystem, with primary expertise in Financial Services Cloud (FSC) (Marketing Cloud experience is a plus).
• Agile & AI Leadership: Hands-on expertise with SAFe Agile frameworks and practical awareness/advocacy of AI development toolsets (e.g., Claude).
• Modern Technology: Exposure to React or modern front-end integrations with Salesforce back-ends.

Preferred Certifications

• Salesforce Certified Application / System Architect or Technical Architect (CTA)

What We Offer:

• Impact at Scale: Opportunity to lead transformational projects for premier global financial institutions.
• Innovation-First Culture: Direct exposure and involvement in driving cutting-edge AI development tooling.
• Competitive Compensation: Executive-level compensation package aligned with performance and experience.