Salesforce Platform Tech Lead

Linklaters; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Salesforce Technical Lead to oversee and enhance their Salesforce systems during deployment. The ideal candidate will possess deep Salesforce expertise, excellent communication skills, and the ability to navigate complex technical challenges while ensuring smooth operational transitions. Join a dynamic team focused on agile methodologies and impactful technology solutions.

Qualifications

• Deep knowledge of Salesforce clouds and platforms.
• Demonstrable success in Salesforce new implementations.
• Experience following Agile delivery methodologies.

Responsibilities

• Guide the team through Salesforce deployment phases.
• Collaborate with project managers and stakeholders.
• Evaluate and prioritize technical requests based on impact.

Skills

Salesforce knowledge

Technical authority

Communication skills

Agile methodologies

Problem-solving

Job description

Your role

As Salesforce Technical Lead, you will help us to close existing technical gaps and to guide the Firm through the challenges of the go live and initial steady state period of our Salesforce deployment encompassing Sales Cloud, Marketing Cloud, CRM Analytics, Introhive, and Copado.

Responsibilities will include:

• Bring technical authority to the team as they navigate early product lifecycle impacts, making significant contributions to decisions around break/fix incidents, integration challenges etc.
• Collaborating closely with project manager(s), implementation partner(s), business analysts and the product owner to ensure a smooth go live and strong initial operational period.
• Acting as a consultative technical point of contact for stakeholders, providing clear guidance in response to their technical questions.
• Leveraging hands-on expertise in Salesforce platform capabilities to assure the development of enhancements and features by our implementation partners.
• Reviewing existing processes, resources and skills within the Linklaters Technology & Data teams to understand the current Salesforce support environment, capabilities and highlighting any existing gaps.
• Communicating the positive and negative impact that decisions will have on immediate and longer-term operations, specifically working to avoid building up technical and / or operational debt.
• Assisting to evaluate and prioritise requests based on business impact, resource availability and strategic alignment.
• Identifying opportunities for optimisation improvements, making recommendations on next steps and working to implement those recommendations as selected by stakeholders.

Your experience

• A key technical authority, bringing a deep, authoritative knowledge of the technical elements of Salesforce that you can frame in the context of business operations to deliver the best possible outcome from the investment.
• Good understanding of cloud, networking/firewall, & data integration components required to support the Salesforce model.
• Demonstrable experience of success working in organisations new to Salesforce.
• Deep knowledge of Salesforce clouds being implemented by Linklaters in addition to expert proficiency in Flow declarative tools and working understanding of Apex.
• Good understanding and practical experience of ITIL processes and project management best practices including Agile principles and methodologies.
• Excellent communication skills with the ability to influence and liaise with senior stakeholders and partners.
• Ability to prioritise demanding workloads alongside resilience and the ability to remain calm and objective under pressure.
• Previous experience of working in product teams, following agile delivery methodology.
  

The Team

You will be joining a team, within the wider Technology & Data function, who are focused on designing, building, implementing & operating Salesforce at the Firm. The Salesforce product team is comprised of both Linklaters Tech & Data team members and external implementation partners.

The Technology & Data function is currently transitioning from traditional waterfall-based project delivery to a product orientated operating model, focused on agile delivery aligned to the Scrum framework.

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to this role must be directed to the recruitment team ( [e-mail] ) and not partners, practices or stakeholders.