Salesforce Partner Portal Administrator

Aquent; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Aquent seeks an experienced Salesforce Administrator to manage the Salesforce Partner Portal. The role involves user management, troubleshooting support, and maintaining portal configurations to enhance usability and security. Ideal candidates will have strong communication and problem-solving skills, along with a proven background in Salesforce administration.

Qualifications

• Proven experience in Salesforce administration, ideally with Partner or Experience Cloud portals.
• Strong troubleshooting skills and user-centric mindset.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Administer the Salesforce Partner Portal including user setup and access management.
• Provide Tier 2 support, resolving access issues and troubleshooting errors.
• Liaise with business teams to capture requirements and align on roadmap.

Skills

Salesforce administration

User management

Troubleshooting

Communication

Process efficiency

Tools

JIRA

Confluence

Slack

Job description

You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Key Responsibilities

1. Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management.
2. Maintain portal configurations, page layouts, and custom components to support evolving business needs.
3. Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed.
4. Create and maintain user guides, training materials, and FAQs to enable effective self-service.
5. Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience.
6. Collaborate with developers and architects on technical changes and enhancements.

Security & Compliance

1. Ensure secure and compliant access in accordance with client’s data governance and security standards.
2. Conduct regular audits and reviews of user access and system integrity.

Stakeholder Collaboration

1. Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap.
2. Participate in testing and validation of releases affecting the Partner Portal.

Key Requirements

• Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals.
• Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility.
• Strong troubleshooting skills and a user-centric mindset.
• Excellent communication skills to engage with technical and non-technical users.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience Cloud (formerly Community Cloud) experience highly desirable.
• Previous experience in a global technology company or working with external partner ecosystems.
• Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation.

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.

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Client Description

Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.