Salesforce Operations & Integrations Engineer

Steadman Brown; Coventry; On-site; GBP 45,000 - 65,000; Full time

Job summary

Steadman Brown is seeking a Salesforce & Digital Operations Engineer to join a team serving a major Salesforce customer in the UK. You will work with the Salesforce Administrator on tickets and platform issues, investigating end-to-end, coordinating internal teams and third parties to resolve problems.

You will triage incidents, perform root cause analysis, and support training and adoption across Salesforce and connected systems.

Qualifications

• Experience supporting a wider enterprise application environment, not just one system (Salesforce must be one of them).
• Good understanding of integrations, APIs, data flows and how enterprise applications communicate.
• Strong experience with ticket triage, troubleshooting, incident management and root cause analysis.

Responsibilities

• Provide operational support across Salesforce and the wider tech stack, including connected applications, integrations and enterprise platforms.
• Work closely with the Salesforce Administrator on tickets, incidents, fixes and ongoing platform support.
• Triage and investigate issues, determining whether the root cause sits within Salesforce, another application, an integration or elsewhere in the technology stack.
• Perform root cause analysis and help implement longer-term fixes for recurring issues.
• Understand how different platforms integrate, exchange data and communicate with Salesforce, allowing issues to be investigated end-to-end.
• Take ownership of issues through to resolution and keep relevant business stakeholders informed.
• Support business users with training, guidance and platform adoption, particularly around Salesforce and associated systems.
• Support release management and deployments across Salesforce and connected platforms, including testing, validation and operational readiness.
• Help ensure changes and releases don't negatively impact Salesforce, integrations or downstream/upstream systems.
• Maintain support documentation, processes and knowledge around common issues and resolutions.
• Identify opportunities to improve platform stability, support processes and the overall user experience.

Skills

Salesforce

Integrations

APIs

Incident management

Root cause analysis

Stakeholder communication

Training & adoption

Release management

DevOps awareness

Data flows

Job description

Steadman Brown is seeking a Salesforce & Digital Operations Engineer to join a team serving a major Salesforce customer in the UK. You will work with the Salesforce Administrator on tickets and platform issues, investigating end-to-end, coordinating internal teams and third parties to resolve problems.

You will triage incidents, perform root cause analysis, and support training and adoption across Salesforce and connected systems.