Salesforce Functional Consultant

We are currently seeking multiple Salesforce experts, who have experience working as a Salesforce Functional Consultant, for our client, a growing boutique Salesforce consulting company in London.

They’re a Salesforce platform specialist, who work across multi cloud projects and sectors! The ideal candidates for the Salesforce Functional Consultant roles will be able to lead on client facing Salesforce implementation projects; as well as have the ability to provide recommendations for extending the platform/s where appropriate.

This is a permanent hybrid role, and you will be required to work in London one to two days per week.

Responsibilities

1. Facilitate business process discovery workshops, capture, write up and be able to articulate customer requirements.
2. Act as an extension of the customers’ team to identify opportunities for process optimisation, process redesign, or development of new processes.
3. Prepare customer facing presentations including scope and proposal estimates that align with our customer’s strategy, objectives, timelines and budget.
4. Foster and maintain key relationships with partners and peers to foster transparency and alignment.

Skills

1. Demonstrable background on the Salesforce Sales and Service Cloud products.
2. Proven experience in leading multiple Salesforce implementation projects and providing successful functional solutions.
3. Strong customer facing skills with excellent presentation skills and able to articulate and present complex ideas in a clear, concise fashion.
4. Able to leverage Salesforce best practices and ‘outside the box’ thinking to identify opportunities and bring innovative solutions that exceed customer expectations.
5. Able to proactively manage client requests across teams, deliver within contracted SLA and keep stakeholders informed on status and resolution dates.
6. Provide exceptional levels of customer service, retain and cultivate accounts.

Experience Requirements

Prior experience working for a Salesforce partner, or within an IT consulting environment.

Qualifications

Must hold multiple Salesforce certifications.