Salesforce Field Service Specialist

Shape IT Recruitment; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Salesforce Team Leader to spearhead the implementation of Salesforce Field Service across newly acquired businesses. This role involves hands-on implementation, configuration, and continuous optimisation of the platform, requiring strong problem-solving skills and experience in Salesforce delivery.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation and mobile architecture.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
• Configure and optimise scheduling policies and resource management.

Skills

Problem Solving

Stakeholder Management

Education

Salesforce Field Service Consultant certification

Job description

3 days ago Be among the first 25 applicants

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Salesforce Team Leader @ Shape IT Recruitment | Salesforce Recruitment Expert

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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