Salesforce Field Service Specialist

JR United Kingdom; Maidstone; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in technology solutions is seeking a Salesforce Field Service Specialist responsible for implementing and optimizing Salesforce Field Service across multiple business units. The ideal candidate will have extensive experience in Salesforce delivery, hold relevant certifications, and demonstrate strong problem-solving skills. This role involves collaboration with stakeholders to enhance usability and manage mobile workforce logistics.

Qualifications

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation and mobile architecture.
• Understanding of field-based operations and workforce optimisation.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service.
• Support Dispatcher Console configuration and manage Service Appointment lifecycle.
• Act as subject matter expert for Salesforce Field Service within the organization.

Skills

Salesforce Field Service delivery

Problem-solving

Stakeholder management

Education

Salesforce Field Service Consultant certification

Tools

Salesforce

Job description

Salesforce Field Service Specialist, maidstone

Client:

Shape IT Recruitment

Location:

maidstone, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
• Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
• Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
• Manage inventory tracking, return processes, and mobile workforce logistics.
• Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
• Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.

Requirements

• 2+ years' experience in Salesforce Field Service delivery.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
• Understanding of field-based operations, resource planning, and mobile-first service strategies.
• Strong problem-solving and stakeholder management skills.
• Salesforce Field Service Consultant certification is highly desirable.
• UK or EU-based with fluent English and ability to travel occasionally.

Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.

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Created on 31/05/2025 by JR United Kingdom