Salesforce Field Service Consultant

ZipRecruiter; England; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading product company seeks a Salesforce Field Service Specialist to drive the implementation and optimization of their Salesforce Field Service platform. This flexible role involves collaborating with stakeholders to enhance service delivery and improve operational efficiency across business units, supporting both local and remote operations.

Qualifications

• Proven experience in Salesforce Field Service implementations required.
• Strong knowledge of field-based operations and mobile-first service strategies necessary.
• Fluency in English and UK-based preferred, with some travel involved.

Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service.
• Configure scheduling policies, service objectives, and resource management.
• Act as subject matter expert, guiding technical solutions.

Skills

Salesforce Field Service implementations

Dispatcher console setup

Workforce optimization

Problem-solving

Education

Salesforce Field Service Consultant certification

Sales Cloud certification

Service Cloud certification

Job description

Job Description

Salesforce Field Service Specialist

Location: Remote (must be UK based, occasional London onsite travel as required)

Type: Permanent

About the Role

An exciting opportunity has arisen with a leading end user (product) company for an experienced Salesforce Field Service (FSL) Specialist. Following recent strategic acquisitions, this role is critical in leading the rollout and ongoing optimisation of Salesforce Field Service across multiple business units within a wider group.

In this hands-on position, you'll have ownership of the platform from implementation through continuous improvement, shaping the future of field service delivery and working closely with internal stakeholders to align solutions with real operational needs.

Key Responsibilities

• Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
• Configure and optimise scheduling policies, service objectives, resource management, and shift patterns.
• Support Dispatcher Console configuration and service appointment lifecycle management.
• Deploy and customise the Field Service mobile app (including offline capabilities) to support field technicians.
• Manage inventory tracking, returns, and mobile workforce logistics.
• Act as the subject matter expert, providing architectural and technical guidance.
• Collaborate with business leaders to continuously improve and adapt platform functionality.

About You

• Proven experience delivering Salesforce Field Service (FSL) implementations.
• Strong knowledge of managed package installation, guided setup, and mobile architecture.
• Skilled in dispatcher console setup, bulk scheduling, preventive maintenance, and workforce optimisation.
• Familiar with field based operations and mobile first service strategies.
• Excellent problem solving skills and the ability to engage with a range of stakeholders.
• Salesforce Field Service Consultant certification highly desirable.
• Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud) are a strong plus.
• UK based, fluent in English, and comfortable with occasional travel as needed.

Why Apply?

Join an innovative product company where your work directly impacts end users and the operational success of multiple businesses. You'll enjoy a flexible, remote first environment, the chance to work on high-impact projects, and the opportunity to become a key voice in shaping Salesforce Field Service strategy.