Salesforce Engineer (Service Cloud)

Compare the Market; Peterborough; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in financial services seeks a Salesforce Engineer to support the technical configuration and enhancement of its Salesforce platform. The role involves building workflows and managing user permissions in a collaborative environment, emphasizing continuous improvement and inclusivity. Ideal candidates will have experience with Service Cloud and relevant Salesforce certifications, alongside a passion for technology and fostering effective platform utilization.

Benefits

Generous holiday allowance

Private healthcare

Electric car scheme

Paid development, wellbeing, and CSR days

Qualifications

• Hands-on experience with Service Cloud, Experience Cloud and Omnistudio.
• Experience working on Salesforce org supporting multiple business units.
• Proficient in CI/CD practices and tools.

Responsibilities

• Support the technical configuration and enhancement of Salesforce.
• Collaborate to understand needs and deliver solutions for business outcomes.
• Create and maintain technical documentation and training materials.

Skills

Salesforce Core Features

Security Awareness

Collaboration

Technical Documentation

Communication

Education

Salesforce Administrator Certification

Salesforce Platform App Developer Certification

Job description

Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.

We’d love you to be part of our journey.

The Salesforce Engineer is a skilled administrator with some platform development experience, who supports the technical configuration and enhancement of Salesforce to meet business needs in security, functionality, and performance. This role involves hands-on responsibilities for building and maintaining elements of the Salesforce core platform, particularly Service Cloud, Experience Cloud and Omnistudio on Financial Services Cloud - ensuring development follows Salesforce best practice. Working under the direction of the Platform Manager, the Engineer may also contribute to the design and delivery of custom solutions that address organisational requirements. They will collaborate with colleagues across the business to support effective platform usage and contribute to a culture of continuous improvement and knowledge sharing.

Everyone is welcome.
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.
This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.

Some of the great things you’ll be doing:
• Collaborate and Deliver: Work closely with Customer Operations and Product teams to understand needs and deliver solutions that support key business outcomes.
• Solution Builder & Technical Guide: Deliver platform capabilities that drive customer outcomes. Use your skills in Lightning, Flow and Apex (desirable) to build custom solutions, deciding when to use declarative versus programmatic approaches.
• Documentation & Knowledge Sharer: Create and maintain technical documentation and training materials, supporting long-term knowledge sharing and platform sustainability.
• Security Advocate: Manage user permissions and uphold information security standards for both internal and third-party users, promoting a controlled and secure environment

What we’d like to see from you:
• Expertise in Salesforce Core Features: Hands-on experience with Service Cloud, Experience Cloud and Omnistudio (desirable) particularly in building workflows, processes and case management.

• Multi-business units: Experience working on a single Salesforce org supporting multiple business units with distinct requirements, leveraging features such as record types, page layouts and permission sets to tailor the functionality and user experience.

• Advanced expertise in Salesforce Flow with proficiency in Apex and experience of Lightning Web Components would be desirable.

• Proficient in CI/CD practices and tools (desirable): ensuring efficient workflows and streamlined development processes.
• Ideally certified in Salesforce: holding relevant certifications such as Administrator or Platform App Developer.
• Skilled in other Salesforce technologies and their integration: bringing a broad understanding of the Salesforce ecosystem.
• Strong communicator with the ability to simplify complex technical topics: effectively engaging non-technical stakeholders.
• Experienced in collaborative work across technical and non-technical communities: fostering productive and inclusive interactions.
• Regulatory Awareness: Accustomed to working in regulated environments with a strong focus on data privacy and data security.

There’s something for everyone.
We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.
And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!

#LI-HL1