Salesforce Engineer

Here in Technology, our mission is simple – deliver and maintain secure and stable IT services, maximizing value to our business.

Dig a little deeper and you will find a vibrant department of talented individuals and teams, buzzing with energy, ideas, and enthusiasm. We are always interested in learning new, innovative, and exciting ways to support our business colleagues and enhance our customers' experience.

Collectively, we provide critical national infrastructure to millions of customers in our region. So, the question is: why wouldn't you want to be part of that?

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

In this new role at Severn Trent, we’re looking for an experienced Salesforce Engineer with expertise in Field Service Management (FSM) to support the stabilization, integration, and ongoing maintenance of the application within our business. As an experienced engineer, you will be involved in designing, creating, and managing the software throughout its lifecycle.

As a technical engineer, you’ll analyze user needs and requirements, make design recommendations, and configure solutions to meet our business objectives. You will collaborate closely with our Enterprise & Solution Architects to ensure the future readiness of our applications.

Other key responsibilities include:

1. Providing customer support by troubleshooting application issues, documenting root causes, and keeping stakeholders updated.
2. Ensuring standard requests are completed within SLA and delivering small application changes according to priorities.
3. Coordinating with architects and colleagues to ensure timely software upgrades, keeping applications supported and patched.
4. Collaborating with architects, engineers, and developers to design solutions that meet business needs, including managing the entire SDLC.

WHAT YOU’LL BRING TO THE ROLE

While technical skills are essential, we also value character, positivity, and a caring attitude.

You should have proven experience working with Salesforce, particularly using FSM packages. Knowledge of Apex, LWC, and Flows is crucial, and familiarity with Visualforce pages & Lightning components (AURA) is a plus. Exposure to Salesforce integrations with external systems is also desirable.

We look for troubleshooting skills, resourcefulness, and a drive to deliver solutions. A proactive approach to continuous improvement and analytical thinking will help you identify enhancements and improve business performance.

Your attitude and motivation to excel are equally important as your experience.

WE DO MORE BECAUSE WE CARE

WHAT’S IN IT FOR YOU

Working here isn’t just a job; it’s a career. We offer a range of benefits recognizing great work and award-winning training to help you reach your potential. We also support your role in caring for the environment and communities where we live.

Some of our key perks include:

• 28 days holiday + bank holidays (with options to buy/sell up to 5 days)
• Annual bonus scheme (up to £2,250 based on performance)
• Leading pension scheme with double contributions (up to 15%)
• Sharesave scheme – buy Severn Trent Plc shares at a discount
• Dedicated training through our ‘Academy’
• Electric vehicle scheme and retail offers
• Family-friendly policies, including fully paid maternity and adoption leave
• Two volunteering days per year

WHAT’S NEXT?

We look forward to hearing from you. Please update your CV and set aside about five minutes to apply. We will notify you of the outcome after the closing date. Keep an eye on your phone and email.

If you're curious and want to learn more, search #LifeAtSevernTrent on social media.