Salesforce Devops Engineer- Contact Center Platform

Cognizant Technology Solutions; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead Developer to join their innovative team. This role involves supporting multiple projects, ensuring Salesforce developments align with industry standards, and enhancing the Contact Center Platform using Salesforce Service Cloud and Amazon Connect. You will play a pivotal role in a hybrid work environment, collaborating with a talented scrum team to deliver exceptional digital experiences. If you're passionate about technology and eager to lead and coach junior developers while driving impactful projects, this opportunity is perfect for you.

Qualifications

• Experience in Salesforce development and adherence to best practices.
• Ability to manage deployments and monitor code quality.

Responsibilities

• Support deployments using DevOps tools and maintain a Kanban board.
• Conduct comprehensive unit testing and manage contact center metrics.

Skills

Salesforce architecture

DevOps process

Contact center metrics

Great documentation skills

Excellent communication

Ability to lead and coach junior developers

Experience with Service Cloud

Experience with Amazon Connect

Lightning Web Components

Aura

Tools

Copado

Github

codescan.io

Salesforce DX

Visual Studio Code

Job description

Here at Cognizant, we work with clients across the UK to help modernise their businesses.

Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers.

We are currently recruiting a Lead Developer aligned to a scrum team supporting multiple concurrent projects from solution design, build, implementation, and post-implementation. You will ensure that all Salesforce developments follow the client's development standards and industry-wide Salesforce best practices. You will set up further enhancements and improvements to the Contact Center Platform using Salesforce Service Cloud, Service Cloud Voice and Amazon Connect.

In this role, you will need to be SC Cleared or at least SC Clearance eligible (at least 5 continuous years of residency in the UK).

The role involves working in a hybrid model with day shifts.

Some of your key responsibilities will be to:

• Support the deployments through the use of DevOps tooling (Copado, Github, codescan.io, Developer console, Salesforce DX, Visual Studio Code, etc.)
• Test execution and code coverage validation and monitor code quality during code reviews to ensure it meets client's standards
• Maintain a Kanban board to document, organize, and schedule code reviews
• Ensure team develops items to the Definition of Done (DoD) - including solution design and documented peer review
• Ensure data model changes are approved and recorded
• Conduct Proof of Concepts (POCs)
• Provide votes during estimation sessions and challenge estimations
• Ensure the Sprint Backlog represents a true and complete record of work completed (complete, all work logged, impediments logged and quantified)
• Form and manage a list of improvements or impediments from retrospectives
• Identify release readiness activities, create detailed implementation plans, manage deployment rehearsals, and ensure live implementations are controlled and managed appropriately to agreed governance controls (e.g., attending the Release Control Board)
• Conduct comprehensive unit testing
• Work with the department to set up, track, and monitor contact center metrics
• Handle production data, including sensitive information, and set up various monitoring systems to ensure the system is up and running end-to-end.

The experience you will need to demonstrate experience in the below:

• Knowledge of contact center metrics and ability to set up, track, and monitor these metrics
• Experience in Devops process
• Salesforce architecture
• Service Cloud and Service cloud voice
• Experience Cloud
• Salesforce Classic
• Lightning Web Components / Aura
• Amazon Connect
• Great documentation skills that can be understood by technical and non-technical audiences
• Excellence communicator (oral or writing) with experience presenting to a wide range of audience
• The Ability to lead and coach junior developers
• The Ability to work well with testers and other members of the scrum team, including members outside the scrum team

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.