Salesforce Developer - Tesco Mobile

ENGINEERINGUK; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job description

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About the role
As a Salesforce Developer you'll sit within the Engineering 'chapter' alongside other Developers, Administrators and Software / QA Engineers. Tesco Mobile supports customers using a central CareHub platform, built on Salesforce. The CareHub platform utilises Service Cloud and a custom implementation to deliver functionality that allows colleagues in store and our telephone support operations team to serve existing customers as part of the I Love 'tribe'. The CareHub 'squad' is comprised of Salesforce Administrators and Developers as well as other agile resources such as a Product Owner, BA, QA and others.

As a Salesforce Developer, you will be responsible for designing, coding, and implementing customized solutions within the Salesforce platform. Your expertise will contribute to the success of our organization by enhancing our Salesforce instance, particularly focusing on Service Cloud and custom implementations. You'll collaborate with cross-functional teams, including business stakeholders, administrators, and other developers, to deliver high-quality solutions that meet business requirements.

You will be responsible for:

1. Develop and maintain custom applications on the Salesforce platform using Apex, Visualforce, and other technologies.
2. Design and implement solutions for Service Cloud, including case management, knowledge base, and customer support processes.
3. Collaborate with business analysts and stakeholders to gather and document requirements for Salesforce solutions.
4. Create technical documentation, including user guides, release notes, and design documents.
5. Troubleshoot and fix bugs, ensuring the stability and functionality of the application.
6. Participate in code reviews and mentor junior developers.
7. Stay up-to-date with Salesforce best practices, new features, and industry trends.

You will need:

1. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
2. Salesforce Certified Platform Developer I or equivalent certification.
3. Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, and Salesforce Certified Administrator certifications are desirable.
4. Minimum of 2 years of hands-on experience developing on the Salesforce platform.
5. Proficiency in Apex, Visualforce, Lightning Components, and SOQL.
6. Experience with Service Cloud, including case management and knowledge base.
7. Experience with custom integrations using REST/SOAP APIs.
8. Strong understanding of Salesforce data model, security, and sharing settings.
9. Excellent problem-solving skills and ability to work independently.
10. Effective communication and collaboration skills.

What's in it for you?
We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

About Us
A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we've launched into new services and markets. With more than 5 million customers, we're the largest mobile virtual network operator in the UK. We're proud to have an inclusive culture that's uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.