Salesforce Developer

WGSN; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

WGSN is seeking a Salesforce Developer to join their Revenue Operations team in London for a 6-month fixed-term role. The position requires proven experience in developing Salesforce solutions, strong stakeholder communication, and the ability to manage and implement change effectively while ensuring smooth platform operations.

Benefits

25 days of holiday per year

Pension and Life Assurance

Private Medical and Dental Insurance

Flexible benefits package

Learning and development opportunities

Qualifications

• 4+ years of experience working with Salesforce solutions.
• Hands-on experience with Salesforce core clouds and app integrations.
• Demonstrable certifications in Salesforce disciplines.

Responsibilities

• Own and manage change requests, projects, and related issues.
• Conduct technical assessments and deliver Salesforce solutions.
• Manage the DevOps process for the Salesforce platform.

Skills

Salesforce Solutions Development

Technical Assessment

Change Management

Stakeholder Communication

SOQL Queries

Aura and Lightning Web Components

Apex Code

DevOps Management

Education

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer 1

Tools

Salesforce

Netsuite

Atlassian Suite

JIRA

Confluence

Job description

The role

We are looking to hire a Salesforce Developer to join our Revenue Operations team in London.

This is a fixed-term role for 6-months.

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

The role will undertake full responsibilities for assigned cases (Sales Cloud & Service Cloud), change requests and project work from the requirements elicitation & validation, to prioritisation of cases and deployment. This will include solution design, build, unit testing, securing appropriate approvals and deployments in line with our DevOps framework which you will own and manage. To achieve this coordination with 3rd party partners may be required. You will also be responsible for the health and maintenance of the Salesforce platform. You will also be responsible for ensuring any integrations with other systems such as Netsuite, Salesloft, Zoom Info, Google.

The team

The Revenue Operations team consists of Revenue Enablement, Salesforce Support, Pricing, Commercial Data & Analytics. The team is predominantly UK based, with a few roles in US & Brazil & we are a collaborative team who work together to deliver results in a fast paced environment. We collaborate daily with team stand ups, team google chat channels & ensure we inject a bit of fun into our work. On the systems side, as a new team late 2023 we won an internal award for delivering a new invoicing solution after coming up with innovative cost saving solutions & we are aiming for the WGSN F.O.C.U.S Awards for 2025.

Key accountabilities

• Take ownership of Change Requests, Projects or Issues assigned to you & their resolution, taking appropriate action to remediate issues quickly with effective stakeholder communication.
• Conduct Technical assessment of the work and time required to implement changes
• Deliver technical changes through declarative features or programmatic tools
• Manage the installation and ongoing maintenance of AppExchange applications
• Follow agreed testing and approval protocols for all changes delivered
• Where necessary, assign cases to Salesforce Support & other third-party application support team, providing clear requirements & test criteria to confirm resolution & coordinating activity through to the deployment of respective solutions with partner SLA’s.
• Manage and own the DevOps process ensuring support & guidance available for other team members where appropriate
• Develop a strong understanding of the business, its products, and operational processes to inform validation of technical design for changes and projects
• Develop and maintain a strong understanding of the system configuration, integrations and installed apps, and how they enable business processes
• Assessing the capabilities delivered in each salesforce release and work with your team to identify opportunities to exploit
• Assessing proposed third party application upgrades, identifying risks and benefits & establishing implementation plans
• Proactively developing new ways to innovate and maximise the value of salesforce, integrations and installed third-party applications to the business
• Assessing and reducing technical debt across the Salesforce platform
• Monitoring of Salesforce releases and org migrations and working with the System Administrator to plan for, and test and make any necessary changes ahead of time.

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience & qualifications required

• Recent and demonstrable hands on experience building and delivering salesforce solutions based on salesforce core clouds and leading ecosystem products
• Experience using Einstein / Agentforce preferred
• Experience working with Salesforce (4+ Years) including the ability to:
• Use SOQL queries in workbench to interrogate Salesforce
• Develop Aura, Lightening web components & Apex Code
• Use debug statements/debug mode to gain deeper insight into issuesEvidence of continuous personal development through salesforce certification in core disciplines: (Below Certifications Essential)
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer 1Experience of Netsuite PreferredKnowledge of Salesforce products required including:
• Sales Cloud
• Service Cloud
• Salesforce Appexchange
• Salesforce CPQExperience of DevOps management or operation (2+ years) essentialExperience working within the Atlassian Suite
• Confluence
• JIRA

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- 25 days of holiday per year - with an option to buy/ sell up to 5 days

- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness

- Employee assistance programme, season ticket loans and cycle to work scheme

- Volunteering opportunities and charitable giving options

- Great learning and development opportunities.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

A Note for Recruiters

Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.