Salesforce Delivery Leader

Astound Commerce Corporation; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Global collaboration

Career growth & mentoring

Well-being & health plans

Remote/in-office/hybrid options

Job summary

Astound Digital is seeking an experienced Salesforce Delivery Leader to drive complex Salesforce implementations and orchestrate cross-functional teams. You will manage budgets, scopes, and schedules while identifying upsell opportunities and expanding client relationships.

You’ll lead SOW development, translate technical architecture into business value for C-suite stakeholders, and mentor delivery teams to ensure best practices and client success.

Qualifications

• 10+ years in project management and account relationship management, including 2+ years focused on Salesforce transformations.
• Proven track record growing Salesforce accounts via consultative selling and strategic planning.
• Experience using Atlassian tools (JIRA/Confluence) and Salesforce CRM.
• Strong financial acumen with budgets, calendars and profitability metrics.

Responsibilities

• Oversee delivery of complex Salesforce implementations—budget, scope, schedule; enable account expansion.
• Identify upsell/cross-sell opportunities and develop Salesforce roadmaps with new clouds and AI features.
• Develop SOWs and pitches translating Salesforce architecture into business value for executives.
• Lead cross-functional delivery teams (PMs, Scrum Masters, Product Owners) following SDLC best practices.
• Facilitate Steering meetings and QBRs to show platform health and ROI; mitigate risks.
• Manage portfolio P&L, margins, resource utilization, and renewals; ensure smooth sales-to-delivery transition.
• Be the voice of the client while protecting Astound’s commercial interests.

Skills

Project management

Account relationship management

Salesforce CRM

Budgeting

Negotiation

Interpersonal skills

German language

Education

Bachelor’s degree

Master’s degree or certifications

Tools

JIRA

Confluence

Job description

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

As a Salesforce Delivery Leader, you will serve as a high-level trusted advisor and commercial driver, orchestrating complex Salesforce delivery streams to ensure the long-term success of our global clients. You are responsible for the holistic health and revenue growth of your Salesforce portfolio, balancing rigorous program management with strategic relationship building. By leading cross-functional teams and identifying untapped opportunities within the Salesforce ecosystem (Sales, Service, Marketing, Commerce, and Data Cloud), you will ensure clients maximize their platform ROI while meeting portfolio profitability and expansion targets.

Key Responsibilities

• Oversee the delivery of complex Salesforce implementations—budget, scope, and schedule—ensuring that technical excellence serves as the foundation for account expansion.
• Partner with Client Partners to identify, qualify, and close upsell and cross-sell opportunities, developing tailored Salesforce roadmaps that leverage new clouds, features, and AI capabilities to drive long-term revenue.
• Participate in the development of SOWs and pitches, translating complex Salesforce technical architecture into compelling business value and “big picture” digital transformation stores for C-suite stakeholders.
• Lead and mentor cross-functional delivery teams (PMs, Scrum Masters, Product Owners), ensuring they follow Salesforce SDLC best practices and are trained to identify client \"pain points\" that signal new business opportunities.
• Facilitate steering meetings and QBRs (Quarterly Business Reviews) to showcase platform health and ROI, proactively mitigate risks, and secure buy-in for future phases of work.
• Manage portfolio P&L, including margin health, resource utilization, and contract renewals, ensuring a frictionless transition from sales to delivery.
• Act as the \"voice of the client\" internally while maintaining a firm grasp on Astound’s commercial interests to ensure win-win outcomes.

Qualifications and Skills

• 10+ years of experience in project management and account relationship management, with at least 2+ year focused on Salesforce-centric digital transformations.
• Proven track record of growing Salesforce accounts through consultative selling and strategic account planning.
• Significant experience using Atlassian tools (JIRA/Confluence) and CRM software, specifically Salesforce.
• Strong financial acumen with experience managing program budgets, resource calendars, and profitability metrics.
• Exceptional negotiation and interpersonal skills, with a background in navigating complex client environments and steering committees.
• Professional proficiency in German is highly preferred.
• Bachelor’s degree required; a Master’s degree or relevant professional certifications are highly preferred.

What we offer in return

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!