Salesforce Consultant

Levy Professionals; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital-first pensions organization is seeking a skilled Salesforce Consultant to deliver end-to-end CRM solutions. The role involves defining Salesforce configurations, driving innovation, and enhancing customer engagement strategies. Candidates should have proven experience with multiple implementations and strong problem-solving skills. This position is open to both permanent and contract applicants, located in London.

Qualifications

• Proven experience as a Salesforce Consultant with multiple end-to-end implementations.
• Strong problem-solving skills and ability to translate business needs into technical solutions.
• Excellent communication skills with experience engaging senior leadership.

Responsibilities

• Lead Salesforce solution design sessions and advise on best practices.
• Configure and customize Salesforce (Service & Marketing Cloud) to meet evolving business requirements.
• Conduct workshops, training sessions, and user adoption programs to maximize CRM ROI.
• Collaborate with internal teams and external partners to implement integrations and enhancements.
• Continuously monitor system performance and recommend optimization opportunities.
• Support roadmap planning and ensure alignment with long-term digital transformation goals.

Skills

Salesforce implementation

Service Cloud expertise

Marketing Cloud expertise

Data integration strategies

Problem-solving skills

Communication skills

Education

Salesforce certifications (Sales, Service, Marketing Cloud)

Job description

Job Description:

We are seeking a skilled Salesforce Consultant to deliver end-to-end CRM solutions within a digital-first pensions organization. This role involves working closely with stakeholders to define optimal Salesforce configurations, drive innovation, and enhance customer engagement strategies. You will have the opportunity to shape CRM architecture and influence technology decisions across the business.

Responsibilities:

• Lead Salesforce solution design sessions and advise on best practices.
• Configure and customize Salesforce (Service & Marketing Cloud) to meet evolving business requirements.
• Conduct workshops, training sessions, and user adoption programs to maximize CRM ROI.
• Collaborate with internal teams and external partners to implement integrations and enhancements.
• Continuously monitor system performance and recommend optimization opportunities.
• Support roadmap planning and ensure alignment with long-term digital transformation goals.

Requirements:

• Proven experience as a Salesforce Consultant with multiple end-to-end implementations.
• Expertise in Service Cloud, Marketing Cloud, and data integration strategies.
• Strong problem-solving skills and ability to translate business needs into technical solutions.
• Salesforce Consultant certifications desirable (Sales, Service, Marketing Cloud).
• Excellent communication skills with experience engaging senior leadership.

We are open to both Permanent and Contract applicants.