Salesforce Business Analyst

Jeld-Wen, Inc.; Metropolitan Borough of Solihull; Remote; GBP 50,000 - 70,000; Full time

Job summary

JELD-WEN is seeking a Salesforce Business Analyst for a remote 12-month contract. This role involves supporting a Salesforce rollout, documenting business requirements, and ensuring user satisfaction across Europe. Ideal candidates will have extensive Salesforce experience, excellent organizational skills, and be fluent in English and German.

Qualifications

• 3+ years of hands-on experience with Salesforce Service Cloud.
• Strong understanding of Salesforce CRM functionalities.
• Salesforce certifications such as Salesforce Certified Administrator are highly desirable.

Responsibilities

• Gather, analyse, and document business requirements for the new Salesforce Org.
• Translate requirements into Epics and User Stories using Jira.
• Lead UAT testing activities across Sales Operations and stakeholder teams.

Skills

Salesforce Service Cloud

Reporting

Dashboard Creation

Organizational Skills

Customer Service

Fluency in English

Fluency in German

Education

Bachelor's degree in Information Technology or Business

Job description

JELD-WEN is currently seeking a Salesforce Business Analyst to join our growing team.

The role is remote and can be based anywhere in Germany, Austria, or the UK. Hybrid working can be accommodated depending on your location. Fixed-term contract: 12+ months.

Are you ready to take on a new challenge in a global organisation undergoing a major transformation?

At JELD-WEN Europe, a leading manufacturer of doors and doorsets, we're looking for a Salesforce Business Analystto join our growing Sales Operations and IT team on a 12-month fixed-term contract.

This remote role offers the opportunity to work at the heart of our Salesforce New Org rollout. You'll be partnering closely with cross-functional teams across Europe and play a pivotal role in translating business needs into actionable solutions that enhance the customer experience and sales operations efficiency.

Reporting to the Sales Operations Manager, you'll work alongside our IT Development team, Product Owners, and Training Manager to shape, test, and implement key Salesforce features. You'll also support 1,000+ Salesforce users across Europe, helping to ensure a smooth and successful transition.

What your impact will be:

• Gather, analyse, and document business requirements for the new Salesforce Org.
• Translate these into Epics and User Stories using Jira in collaboration with our IT Dev team.
• Support the delivery of Salesforce solutions that meet business goals.
• Assist with the creation and execution of UAT scripts alongside the Product Owners and Training Manager.
• Lead UAT testing activities across Sales Operations and other stakeholder teams.
• Coordinate release communications to key business stakeholders.
• Provide post-launch hypercare support by prioritising and resolving raised issues.
• Manage reporting needs - from gathering requirements to building and validating Salesforce reports and dashboards.
• Support ad hoc queries, including managing the EU Sales Operations mailbox and assisting with customer service queries from our Salesforce user base.

What you'll need to succeed:

• 3+ years of hands-on experience with Salesforce Service Cloud and a strong understanding of Salesforce CRM features, functionalities, and best practices.
• Solid experience in reporting and dashboard creation within Salesforce.
• Strong organisational skills and the ability to manage multiple stakeholder needs across diverse teams.
• Bachelor's degree in Information Technology, Business, or a related field.
• Salesforce certifications such as Salesforce Certified Administrator are highly desirable.
• Industry knowledge in construction, manufacturing, or retail is a plus.
• Fluency in English and German is essential; French or Swedish would be an advantage.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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