Salesforce Business Analyst

Acumen Solutions; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Acumen Solutions is seeking a Business Analyst in London. This role involves defining business requirements, collaborating with stakeholders, and developing specifications for cloud solutions. Ideal candidates have experience in Salesforce CRM and large-scale web projects, combined with strong analytical and communication skills.

Qualifications

• Experience in Salesforce (SFDC) CRM with end to end implementation.
• Experience in Human-Computer Interaction or similar field is a plus.
• Experience with large scale web projects, ideally major B2B e-commerce websites.

Responsibilities

• Requirements definition and documentation.
• Work with customers to define business requirements.
• Collaborate with IT and development teams to validate project specifications.

Skills

Salesforce CRM

Business Analysis

Requirements Gathering

Stakeholder Management

User-Centered Design

Information Architecture

Education

Bachelor's Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Microsoft Visio

Microsoft SharePoint

Job description

Company Description

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realise dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government agencies alike rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

Job Description

We currently have an opportunity for a Business Analyst in our London, UK location (some travel required).

Specific Duties
- Requirements definition and documentation
- Work with customers and client stakeholders to understand and define business requirements
- Work directly with technologists to develop use cases and functional specifications documents
- Solicit, gather, and analyse, user input and requirements
- Identify and involve key stakeholders
- Identify and interview internal/external subject matter experts
- Author and compile surveys
- Interface with technical managers and teams
- Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Qualifications

- Bachelors Degree or equivalent qualification
- Experience in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions
- Salesforce.com integration experience, including between different business systems as well as working with integration tools.
- Experience soliciting, gathering, analysing, user input and requirements
- Experience creating wireframe documents, and with information architecture
- Experience authoring requirements definition and related documentation
- Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
- Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
- Experience in cognitive design, information architecture and user-centered design a plus
- Experience in Human-Computer Interaction, Cognitive Design, or similar field of study, is a plus
- Experience working with creative and technical project teams
- Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools

Additional Information