Salesforce Business Analyst

Acumen Solutions; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading consulting firm in London is seeking a Business Analyst to define and document requirements, collaborate with IT teams, and manage stakeholder engagement. The ideal candidate will have a Bachelor's Degree and extensive experience with Salesforce CRM. This role involves working on large-scale web projects and requires strong skills in requirements gathering and information architecture. Travel may be required.

Qualifications

• Experience with Salesforce CRM in end-to-end implementation.
• Proficient in creating wireframe documents and information architecture.
• Experience in collaborating with technical project managers and teams.

Responsibilities

• Define and document requirements based on client feedback.
• Collaborate with IT and development teams on project specifications.
• Identify key stakeholders and gather user requirements.

Skills

Salesforce (SFDC) CRM

Requirements gathering

Business analysis

Information architecture

Microsoft Office Suite

Education

Bachelors Degree or equivalent qualification

Tools

Project management tools

Visio

SharePoint

Job description

Company Description

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realise dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government agencies alike rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

Job Description

We currently have an opportunity for a Business Analyst in our London, UK location (some travel required).

Specific Duties

• Requirements definition and documentation
• Work with customers and client stakeholders to understand and define business requirements
• Work directly with technologists to develop use cases and functional specifications documents
• Solicit, gather, and analyse, user input and requirements
• Identify and involve key stakeholders
• Identify and interview internal/external subject matter experts
• Author and compile surveys
• Interface with technical managers and teams
• Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Qualifications

• Bachelors Degree or equivalent qualification
• Experience in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Experience soliciting, gathering, analysing, user input and requirements
• Experience creating wireframe documents, and with information architecture
• Experience authoring requirements definition and related documentation
• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
• Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
• Experience in cognitive design, information architecture and user-centered design a plus
• Experience in Human-Computer Interaction, Cognitive Design, or similar field of study, is a plus
• Experience working with creative and technical project teams
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools