Salesforce Applications Analyst

GUARDIAN NEWS AND MEDIA; London; On-site; GBP 35,000 - 55,000; Full time

Job description

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We’re now looking for a Salesforce Applications Analyst to join a cross-functional business applications team, supporting and developing a large Salesforce implementation at one of the UK's most successful media outlets. This will involve third-line administrative support for our Salesforce instances, project work and exposure to a range of applications besides Salesforce CRM as part of our wider Business Applications team.

You will be working collaboratively with Salesforce developers and administrators as well as engaging with stakeholders across the business supporting with core Salesforce products such as Service Cloud, Sales Cloud, Marketing Cloud and Pardot.

About the Role:

• Support user queries and requests for changes and improvements, acting as the face of Salesforce for the rest of the business.
• Identify risks, issues and opportunities and solve user and system issues in a timely and efficient manner.
• Configuring and customising Salesforce in a complex environment, working with large data volumes with a structured approach to systems analysis and enhancement.
• Work with the Integration/Development team and other technology staff to ensure that applications are performing efficiently.
• Work with business partners and technology staff to maintain integration between applications.
• Create and maintain application support documentation, cascade Salesforce knowledge across the wider team and deliver ad hoc application training.

About you:

• Demonstrated experience in a Salesforce administration or Salesforce support role.
• Deep understanding of Cloud technologies and traditional client-server technologies.
• Knowledge of CRM processes and tools.
• Good communication skills, both written and verbal, in order to relate technical issues and solutions to non-technical people in a clear and informed manner.
• Strong analysis skills, able to understand, develop and articulate business requirements before designing and developing.
• Committed to continuous improvement, able to drive positive change with an enthusiastic approach.
• Salesforce ADM201 certification would be desirable but relevant work experience will also be considered.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds.

How to Apply:

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.

The closing date for applications is Monday 28th April 2025.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna on [e-mail] to discuss further so we can work with you to support you through your application.