Salesforce Administrator | Welwyn Garden City, UK

PayPoint; Welwyn Garden City; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Salesforce Administrator to join their Agile team. This role is pivotal in enhancing customer-facing products and ensuring the seamless operation of CRM services. The ideal candidate will have Salesforce Administrator Certification, along with practical experience in managing user profiles, roles, and custom objects. You will champion best practices in system maintenance and data integrity while collaborating with business stakeholders to drive efficiency. This position offers a mix of remote and onsite work, providing a dynamic work environment and numerous employee benefits, including a generous holiday scheme and private medical insurance.

Benefits

Holiday purchase scheme

On-site gym

Corporate gym membership

Online benefits portal

Contributory pension scheme

Private medical insurance

Life assurance

Discounted benefits

Cycle2Work scheme

TasteCard dining discount

Qualifications

• 1-2 years experience in Salesforce implementation and configuration.
• Knowledge of Sales and Service clouds is beneficial.
• Proficient in managing user profiles and roles.

Responsibilities

• Manage user profiles, roles, and permission sets in Salesforce.
• Monitor data quality and user adoption as part of application support.
• Handle escalations from SFDC users and provide feedback.

Skills

Salesforce Administration

Apex

SQL Server (T-SQL)

Communication Skills

Team Collaboration

Education

Salesforce Administrator Certification

CPQ Advanced Certification

Admin Advanced Certification

Tools

Salesforce

Azure Cloud

Process Builder

Lightning Flows

Job description

Vacancy Name
Salesforce Administrator

Vacancy No
VN463

Employment Type
Full-Time

Business Name
PayPoint Network Ltd

Location
Welwyn Garden City

Job Details

What will you be doing?

As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products. You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles. The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications). A key focus of the role is to support the team drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.

What would we like from you?

• Salesforce Administrator Certification with real life experience in this role
• Responsible for handling escalation of issues from all SFDC users and feeding back to the end user
• Manage user profiles, roles, permission sets, assignment rules, and license needs.
• Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority
• Monitor data quality, integrity and user adoption as part of the wider application support team
• Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
• Helping to establish and provide robust support processes for all CRM systems (including Salesforce, Magic and back-office systems)
• Ensure that all change from the CRM Delivery team that is transitioned into production has the right controls and processes in place to be effectively supported
• Work with the Support Team to deliver business change on Salesforce and back office systems
• Helping to deliver road map and support items
• Champion knowledge share and learning within the CRM Services and to our business users
• Desirable knowledge and practical experience with Apex (triggers, batches, integrations, best practices, ...)

It would be great if you already have...

• 1-2 years experience in implementing and configuring Salesforce.com instances. Ideally experienced with lightning implementations & support at enterprise license levels
• CPQ Advanced and Admin Advanced certifications Desirable
• Good understanding of declarative tools like Process Builder and Lightning Flows including when to use them and their limitations
• Knowledge and experiences with Sales and Service clouds
• Experience of working within a support team
• SQL Server (T-SQL, Stored Procedures)
• Experience of Azure Cloud
• Good communication skills; both written and verbal
• Team Player with a can-do attitude

What can we do for you?

This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. Expectation is once per month for team meetings.

• Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
• On-site gym at our office (Free), and nationwide corporate rate gym membership
• Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
• Progression and Development
• Contributory company pension scheme
• Private medical insurance
• Life assurance of 3 x annual gross salary, with the option to purchase additional cover
• You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card

We're committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint.

Description

As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products. You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles.

Key Responsibilities

• Responsible for handling escalation of issues from all SFDC users and feeding back to the end user
• Manage user profiles, roles, permission sets, assignment rules, and license needs.
• Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority
• Monitor data quality, integrity and user adoption as part of the wider application support team