SalesForce Administrator Reward calculator

Pets at Home Limited; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading pet care company in the UK is seeking a skilled Salesforce Administrator to manage their CRM environments. You will oversee day-to-day configuration and support, ensuring alignment with business goals. The ideal candidate has over 2 years of Salesforce administration experience, particularly in Service Cloud. Strong communication and problem-solving skills are essential for this role, which aims to enhance stakeholder experiences.

Qualifications

• 2+ years of Salesforce administration experience, ideally in Service Cloud.
• Core Service Cloud experience required.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as primary administrator for multiple Salesforce environments.
• Manage user accounts, reports, and automation.
• Provide training and support to Salesforce users.
• Stay current with Salesforce releases.

Skills

Salesforce administration experience

Service Cloud experience

Communication skills

Problem-solving mindset

Education

Salesforce Certified Platform Administrator (ADM-201)

Salesforce Certified Service Cloud Consultant

Salesforce Certified Platform App Builder

Tools

Salesforce Lightning Experience

Salesforce Flow

Job description

Overview

We're looking for a skilled Salesforce Administrator to join our Group IT team and take ownership of our Salesforce environments. You'll be responsible for the day-to-day configuration, support, maintenance, and enhancement of our CRM systems, ensuring they align with business goals and empower colleagues across the organisation.

Responsibilities

• Serve as the primary administrator for multiple Salesforce environments.
• Manage user accounts, reports, dashboards, workflows, and automation.
• Maintain system integrity through audits, data deduplication, and archiving.
• Support application migrations and integrations.
• Collaborate with internal teams and third-party vendors to deliver solutions.
• Provide training, documentation, and support to Salesforce users.
• Monitor system performance and ensure optimal uptime.
• Stay current with Salesforce releases and evaluate new features. Flows (screen flows, record-triggered flows for case automation)
• Approval Processes (e.g., case escalations, discounts)
• Reporting & Analytics
• Reports & Dashboards (service performance, SLA compliance, agent productivity)
• Einstein Case Classification & Recommendations

Qualifications

• Salesforce Certified Platform Administrator (ADM-201)
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform App Builder (nice to have)
• 2+ years of Salesforce administration experience, ideally with a strong background in Service Cloud
• Core Service Cloud experience: Case Management, Email-to-Case, Web-to-Case, Omni-Channel Routing, Knowledge Base, Entitlements & Milestones, Case Escalation Rules and Assignment Rules, Queues and Auto-Response Rules, Live Chat / Live Agent
• Desirable: Salesforce Lightning Experience, Salesforce Flow, Process Builder, Apex (basic understanding), familiarity with AppExchange products, experience in retail industry, exposure to Salesforce Marketing Cloud and FinancialForce Cloud
• Clear, confident communication skills; strong attention to detail and problem-solving mindset; ability to work independently and collaboratively; excellent organisational skills and ability to manage multiple priorities

What you'll bring

• All of the above qualifications and skills as appropriate to the role

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!