Salesforce Administrator/ Architect

OakNorth; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a skilled Salesforce Administrator/Architect to enhance customer experiences across its product lines. This role is pivotal in designing and maintaining the Salesforce platform to meet evolving business needs. The ideal candidate will leverage their technical expertise and problem-solving skills to architect complex solutions and integrate them with other systems. With a focus on collaboration and continuous improvement, this position offers a dynamic environment where your contributions will significantly impact the company's success. Join a forward-thinking team that values creativity and innovation in a supportive culture.

Benefits

25 days holiday plus bank holidays

Enhanced family leave allowances

Best laptop choice (macOS or Ubuntu)

Cycle to work scheme

Weekly informal office breakfasts

Company socials

Team socials

Qualifications

• Strong understanding of Salesforce best practices and architecture.
• Experience in designing and implementing Salesforce solutions.

Responsibilities

• Design, configure, and customize the Salesforce platform to support business processes.
• Collaborate with stakeholders to gather requirements and translate them into solutions.

Skills

Salesforce Administration

Salesforce Architecture

Problem Solving

Stakeholder Management

Data Quality Management

Education

Salesforce Certification

Bachelor's Degree in Computer Science or related field

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Financial Services Cloud

Lightning Web Components

REST API

SOAP API

SOQL

Agile Development Tools

Job description

The CX and Growth squad at OakNorth is on a mission to create customer visibility and a

connected customer experience across our product lines (Business Banking, Lending and

Personal Savings). Our recently launched bank-wide CRM Platform (Salesforce) is critical to

achieving this mission.

We seek a highly skilled and experienced Salesforce Administrator/Architect to join our

team. The ideal candidate will be responsible for the design, implementation, and

maintenance of our Salesforce platform, ensuring it meets our business's evolving needs.

This role requires a strong understanding of Salesforce best practices, coupled with the ability to

architect complex solutions and integrate them with other systems. The successful candidate

will possess a blend of technical expertise, problem-solving abilities, and excellent

communication and stakeholder management skills.

The role

• Design, configure, and customise the Salesforce platform to support business processes across sales, service, and marketing.

• Develop and implement Salesforce solutions, including custom objects, fields, formulas, workflows, process builder, and flows

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Architect and implement solutions that integrate Salesforce with other enterprise systems.

• Manage Salesforce security, including user roles, profiles, permissions, and sharing rules.

• Promote data quality and integrity within the Salesforce platform.
• Provide technical support and training to Salesforce users.
• Stay up-to-date with the latest Salesforce releases and technologies.
• Work closely with cross-functional teams to ensure alignment and effective communication.

• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Technology

• Salesforce Sales Cloud, Service Cloud, ideally also Financial Services Cloud experience.

• Salesforce configuration and customisation (e.g., declarative development).
• Salesforce AI tools (Einstein, Agentforce).
• Experience with external AI platforms (e.g., OpenAI) for Salesforce integration.
• Lightning Web Components
• FlexCards or similar UI composition tools.
• REST and SOAP API integration.
• Workflow automation tools (e.g., Process Builder, Flow Builder).
• Data manipulation languages (SOQL).
• Marketing Automation Tools (e.g. Iterable, Hubspot, Marketing Cloud).
• Database concepts and data modelling.
• Strong stakeholder management skills, with a proven ability to build and maintain relationships with business users and technical teams.

How we expect you to work ️

• We expect you to work in these ways, as well as encouraging and enabling these practices from others:
• Collaborate - We work in cross-functional, mission driven, autonomous squads that gel over time. We pair program to work better through shared experience and knowledge.
• Focus on outcomes over outputs - Solving a problem for users that translates to business results is our goal. Measurements focused on that goal help us to understand if we are succeeding.
• Practice continuous improvement - We optimise for feedback now, rather than presume what might be needed in the future and introduce complexity before it will be used. This means we learn faster. We share learnings in blame-free formats, so that we do not repeat things that have failed, but still have confidence to innovate.
• Seek to understand our users - We constantly seek understanding from data and conversations to better serve our users' needs, taking an active part in research to hear from them directly and regularly.
• Embrace and enable continuous deployment - Seamless delivery of changes into an environment - without manual intervention - is essential for us to ensure that we are highly productive; consider resiliency; and practice security by design.
• Test outside-in, test first - TDD keeps us confident in moving fast, and deploying regularly. We want to solve user problems, and so we test with that mindset - writing scenarios first, then considering our solution; coupling tests to behaviour, rather than implementation.
• You build it, you run it ️ - We embrace DevOps culture and end-to-end ownership of products and features. Every engineer, regardless of their role, has the opportunity to lead delivery of features from start to finish.
• Be cloud native ️ - We leverage automation and hosted services to deliver resilient, secure services quickly and consistently. Where SaaS tools help us achieve more productivity and better quality results for a cheap price, we use these to automate low value tasks.

How we expect you to behave ️

• We embrace difference and know that when we can be ourselves at work, we are happier, more motivated and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this:
• A wide range of voices heard to the benefit of all
• Teams that are clearly happy, engaged, and laugh together
• Perceivable safety to have an opinion or ask a question
• No egos - people listen to and learn from others at all levels, with strong opinions held loosely

What makes working here better

• This role offers the opportunity to work closely with the team, requiring a minimum of 3 days per week in the office to foster hands-on collaboration and innovation.
• Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
• Competitive salary & equity - We want people to have a serious stake in the business.
• Good kit - Your choice of the best laptop, running macOS or Ubuntu.
• Team socials - The opportunity to get to know each other outside of work.
• Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day.
• Commuter support - We offer the cycle to work scheme.