Salesforce Administrator

JR United Kingdom; Peterborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Salesforce Partner Portal Administrator to enhance user experience and security within their portal. This 12-month contract role offers a dynamic environment where you will manage portal configurations, provide user support, and ensure compliance with security standards. Ideal candidates will have extensive experience in Salesforce administration and strong communication skills.

Qualifications

• Proven experience in Salesforce administration, managing Partner or Experience Cloud portals.
• Strong troubleshooting skills and a user-centric mindset.
• Excellent communication skills to engage with technical and non-technical users.

Responsibilities

• Administer Salesforce Partner Portal including user setup, permissions, and configurations.
• Provide Tier 2 support to users, resolve access issues and create training materials.
• Identify opportunities for automation and collaborate on technical changes.

Skills

Salesforce administration

Troubleshooting

User management

Communication

Tools

JIRA

Confluence

Slack

Job description

Social network you want to login/join with:

Hybrid working – Central London – 3 days pw in the office

12 month contract

Inside IR35

Market rate TBC Approx £425-600 pd to umbrella

Salesforce Partner Portal Administrator – You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, including managing Partner or Experience Cloud portals (formerly Community Cloud), user setup, permissions, profiles, roles, and access management, as well as 2nd line support and portal configurations.

This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Client Description

Our Client is a multinational technology company that offers popular consumer electronics, media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Responsibilities

• Portal Administration: Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management. Maintain portal configurations, page layouts, and custom components to support evolving business needs.
• User Support & Enablement: Provide Tier 2 support to internal and external users, resolve access issues, troubleshoot errors, and escalate as needed. Create and maintain user guides, training materials, and FAQs to enable effective self-service.
• System Maintenance & Improvements: Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience. Collaborate with developers and architects on technical changes and enhancements.
• Security & Compliance: Ensure secure and compliant access in accordance with client’s data governance and security standards. Conduct regular audits and reviews of user access and system integrity.
• Stakeholder Collaboration: Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritize changes, and align on the roadmap. Participate in testing and validation of releases affecting the Partner Portal.

Key Requirements

• Proven experience in Salesforce administration, managing Partner or Experience Cloud portals
• Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
• Strong troubleshooting skills and a user-centric mindset
• Excellent communication skills to engage with technical and non-technical users
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in a global technology company or with external partner ecosystems
• Familiarity with tools such as JIRA, Confluence, and Slack

Everyone is welcome. Diversity and Inclusion are important to us. We are committed to ensuring accessibility and supporting all applicants through the process.