Salesforce Administrator

JR United Kingdom; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company seeks a Salesforce Partner Portal Administrator for a 12-month contract. This role involves administration of the Salesforce Partner Portal, user support, and collaboration with business teams to enhance portal functionality. Ideal candidates thrive in dynamic environments and possess strong Salesforce administration skills.

Qualifications

• Proven experience in Salesforce administration managing Partner or Experience Cloud portals.
• Strong troubleshooting skills with a user-centric mindset.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Administer Salesforce Partner Portal, including user setup, permissions, and access management.
• Provide Tier 2 support for users, resolving access issues.
• Collaborate with developers on technical changes and enhancements.

Skills

Salesforce Administration

User Management

Troubleshooting

Communication

Tools

JIRA

Confluence

Slack

Job description

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Hybrid working – Central London – 3 days pw in the office

12 month contract

Inside IR35

Market rate TBC Approx £425-600 pd to umbrella

Salesforce Partner Portal Administrator

You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, managing Partner or Experience Cloud portal (Community Cloud), user setup, permissions, profiles, roles, and access management, as well as 2nd line support and portal configurations.

This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Client Description

Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Responsibilities

• Portal Administration: Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management.
• Maintain portal configurations, page layouts, and custom components to support evolving business needs.
• User Support & Enablement: Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed.
• Create and maintain user guides, training materials, and FAQs to enable effective self-service.
• System Maintenance & Improvements: Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience.
• Collaborate with developers and architects on technical changes and enhancements.
• Security & Compliance: Ensure secure and compliant access in accordance with client’s data governance and security standards.
• Conduct regular audits and reviews of user access and system integrity.
• Stakeholder Collaboration: Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritize changes, and align on roadmap.
• Participate in testing and validation of releases affecting the Partner Portal.

Key Requirements

• Proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portals (formerly Community Cloud).
• Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility.
• Strong troubleshooting skills and a user-centric mindset.
• Excellent communication skills to engage with technical and non-technical users.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Previous experience in a global technology company or working with external partner ecosystems.
• Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation.

Everybody is welcome

Diversity and Inclusion Statement. | PCR Digital

“At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.”

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.