Salesforce Administrator

Ecotricity; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Ecotricity is seeking a Salesforce Administrator to enhance and maintain their Salesforce platform. The role involves collaborating with a team to implement system changes, streamline processes, and support end-users, while promoting a healthy work-life balance. Successful candidates will have substantial Salesforce experience and strong communication skills.

Benefits

Healthcare plan

Life assurance

Generous pension contributions

Volunteering day

Company discounts

25 days holiday entitlement

Cycle-to-work scheme

Qualifications

• Substantial technical experience administering a Salesforce org.
• Experience integrating with platforms and supporting end-users.
• Comfortable presenting and demoing solutions to various stakeholders.

Responsibilities

• Deliver Salesforce changes as part of a team.
• Collaborate to streamline processes and develop best practices.
• Provide technical input during discussions with management.

Skills

Salesforce Administration

Flow Automations

Problem-Solving

Git

Agile Environment

Job description

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About The Role

The Ecotricity Technology department is a small, friendly team with a strong focus on results. Everyone is committed to delivering both individually and as part of the group or project. Ecotricity has a robust internal team supporting and developing solutions, including Salesforce Service and Sales. This Salesforce Administrator role involves delivering system changes and improvements, leveraging your experience to maximize our Salesforce investment. You will help maintain and grow our Salesforce platform, used by our internal sales and service colleagues, our customers through our mobile app and online account, as well as prospective customers looking to join us. We utilize a variety of Salesforce services, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Omnistudio, and Mobile Publisher.

What you will do

• Work as part of a team of Salesforce admins and developers to deliver Salesforce changes.
• Collaborate with the Salesforce Tech Lead to develop best practices, streamline processes, and ensure high-quality output.
• Provide technical input during discussions with management and stakeholders.
• Handle new functionalities, changes, and faults, including complex tasks as needed.
• Seek opportunities to upskill and cross-train with peers regularly.
• Contribute research on new beneficial technologies and process improvements.

We promote a good work-life balance, with management typically working in the office two to three days per week and from home on other days.

About You

You will have substantial technical experience administering a Salesforce org, including building automations with Flow, integrating with other platforms, supporting end users, and streamlining processes. Knowledge of the Energy industry or Salesforce Energy & Utilities Cloud is a plus but not essential. You should be comfortable working with both business and technical stakeholders, keeping them informed, and routinely presenting and demoing solutions. Strong communication skills for diverse audiences are required. We support your growth, but you should be self-motivated, delivery-oriented, and proactive in seeking continual improvement. You should aim for best practices and technical excellence.

Knowledge and Skills

• Extensive Salesforce Administration experience with Sales & Service Cloud.
• Proficiency in creating automations and UI elements using Flow.
• Experience with Git and a DevOps release process is desirable.
• Experience with Salesforce Energy & Utilities Cloud (Vlocity) is a bonus.
• Basic development experience with Apex is advantageous.
• Experience working in an agile environment using Jira.
• Problem-solving attitude.
• Ability to work independently and as part of a team.

About Us

What's in it for you...

• Healthcare plan, life assurance, and generous pension contributions.
• Volunteering day.
• Hybrid working model.
• Various company discounts (shops, gyms, events).
• Holiday entitlement of 25 days plus bank holidays, with options to buy or sell days.
• Cycle-to-work scheme, carpooling, and onsite parking.

As a valued team member, you'll support our Group Environmental Policy and sustainability objectives.

Flexibility statement

The dynamic nature of our business may require you to perform duties outside your original job scope on an ad hoc basis. This flexibility helps us use our people effectively and allows employees to contribute in a changing environment.

Ecotricity is Britain's greenest energy company. Since 1995, we've been pioneering green electricity, replacing fossil fuels with renewable energy sources. We reinvest customer bills into building windmills, sun parks, and green gasmills in Britain—turning 'bills into mills'. Our achievements include Britain's first megawatt windmill, the first grid-scale sun park, and our first green gasmill, producing 100% green gas from renewable grass sources.

We also built the Electric Highway, Britain's leading EV charging network; supported Forest Green Rovers in becoming the greenest football club; and launched Ecotalk, Britain's greenest mobile service, funding rainforest regeneration through customer bills.

Ecotricity is an equal opportunities employer committed to diversity and inclusion.