Salesforce Administrator

Akkodis; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider in the UK is looking for an experienced Salesforce Administrator to enhance their Salesforce platform. The role involves maintaining day-to-day operations, managing change requests, and collaborating with functional leaders. Ideal candidates will have a strong knowledge of Salesforce Service Cloud, automation tools, and excellent client relationship skills. This opportunity offers a competitive salary and the flexibility of hybrid working.

Benefits

Highly competitive salary

Flexibility of hybrid working

Opportunity for further training and certifications

Qualifications

• Understanding of automation tools like Flow and Approval Processes.
• Deep knowledge of Salesforce Service Cloud.
• Ability to build and maintain good client relationships.

Responsibilities

• Provide maintenance and complete operational requests to support day to day operations.
• Triage and work bug support tickets.
• Support change management by providing solutions or guiding colleagues.

Skills

Understanding of automation tools (such as Flow and Approval Processes)

Knowledge of Salesforce Service Cloud

Ability to build and maintain good client relationships

Strong decision making and judgement skills

Salesforce Admin Certified

Job description

Overview

Salesforce Administrator

Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team.

The Role

As a Salesforce Administrator you will contribute to the ongoing development of Salesforce for the organisation. Working closely with functional leaders, organisational units, and subject matter experts you will identify, develop and deploy new business processes. You will also be responsible for the execution on the day-to-day configuration, support, maintenance, and improvement of the CRM platform.

Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.

Responsibilities

• Provide maintenance and complete operational requests to support day to day operations.
• Triage and work bug support tickets.
• Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud.
• Create clear documentation (such as HLDs and LLDs) to support change management.
• Act as an SME for Salesforce Service Cloud Org.
• Identify and highlight key areas of improvement.
• Estimate work effort required for proposed changes.

Requirements

• Understanding of automation tools (such as Flow and Approval Processes).
• A deep knowledge of Salesforce Service Cloud.
• Ability to build and maintain good client relationships.
• Strong decision making and judgement, influencing, and presentation skills.
• Salesforce Admin Certified desirable

If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website