Salesforce Administrator

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Une entreprise technologique internationale recherche un administrateur du Salesforce Partner Portal pour gérer les configurations, fournir un support aux utilisateurs et améliorer les processus. Ce rôle nécessite une expérience solide en administration Salesforce et comprend des interactions avec plusieurs équipes pour garantir une expérience utilisateur optimale.

Qualifications

• Expérience prouvée en administration Salesforce, surtout avec des portails Partner ou Experience Cloud.
• Compétences solides en dépannage et mentalité centrée sur l'utilisateur.
• Excellentes compétences en communication pour l'engagement technique et non technique.

Responsibilities

• Gérer le portail Salesforce Partner, incluant la configuration des utilisateurs et la gestion des accès.
• Fournir un support utilisateur de niveau 2 et créer des guides d'utilisation.
• Identifier des opportunités d'automatisation et collaborer sur des changements techniques.

Skills

Salesforce Administration

Troubleshooting

User Management

Communication

Tools

JIRA

Confluence

Slack

Job description

Hybrid working – Central London – 3 days per week in the office

12-month contract

Inside IR35

Market rate TBC Approx £425-600 per day to umbrella

Job Description

We are seeking a Salesforce Partner Portal Administrator to work closely with internal teams, stakeholders, and partner users to ensure a seamless portal experience, support business processes, and implement improvements. Proven Salesforce administration experience, particularly managing Partner or Experience Cloud portals, user setup, permissions, profiles, roles, and access management, as well as second-line support and portal configurations, is required.

This role is ideal for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Client Description

Our client is a multinational technology company known for consumer electronics, media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Responsibilities

• Portal Administration: Manage the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management; maintain portal configurations, page layouts, and custom components.
• User Support & Enablement: Provide Tier 2 support, resolve access issues, troubleshoot errors, create user guides, training materials, and FAQs.
• System Maintenance & Improvements: Identify automation opportunities, collaborate on technical changes, and enhance usability.
• Security & Compliance: Ensure secure access, conduct audits, and review user access and system integrity.
• Stakeholder Collaboration: Liaise with business teams, regional operations, and the global Salesforce team; participate in testing and validation.

Key Requirements

• Proven Salesforce administration experience, especially with Partner or Experience Cloud portals
• Understanding of user management, roles, profiles, permission sets, and data visibility
• Strong troubleshooting skills and user-centric mindset
• Excellent communication skills for technical and non-technical engagement
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience in a global technology company or with external partner ecosystems
• Familiarity with JIRA, Confluence, and Slack

Everyone is welcome. Our Diversity and Inclusion Statement emphasizes our commitment to a varied and supportive company culture. We are accessible and encourage adjustments to ensure an inclusive process.