Salesforce Administrator

JR United Kingdom; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading multinational technology company seeks a Salesforce Partner Portal Administrator in Ipswich. This 12-month contract role involves overseeing user management, enhancing portal experiences, and collaborating with stakeholders. Ideal candidates will possess proven Salesforce administration skills and a proactive approach to solving complex issues.

Qualifications

• Proven experience in Salesforce administration required.
• Understanding of roles, profiles, and permission sets.
• Strong troubleshooting skills and user-centric mindset.

Responsibilities

• Manage user setup and permissions in the Salesforce Partner Portal.
• Provide Tier 2 support and resolve access issues.
• Identify opportunities for system improvements and enhancements.

Skills

Salesforce administration

User management

Troubleshooting

Communication

Tools

JIRA

Confluence

Slack

Job description

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Hybrid working – Central London – 3 days pw in the office

12 month contract

Inside IR35

Market rate TBC Approx £425-600 pd to umbrella

Salesforce Partner Portal Administrator – You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, managing Partner or Experience Cloud portals (Community Cloud), user setup, permissions, profiles, roles, and access management, as well as 2nd line support and portal configurations.

This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.

Client Description

Our Client is a multinational technology company that offers consumer electronics, media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Responsibilities

• Portal Administration: Manage user setup, permissions, profiles, roles, and access in the Salesforce Partner Portal; maintain portal configurations, page layouts, and custom components.
• User Support & Enablement: Provide Tier 2 support, resolve access issues, troubleshoot errors, and create user guides and FAQs.
• System Maintenance & Improvements: Identify automation and usability enhancement opportunities; collaborate on technical changes.
• Security & Compliance: Ensure secure access, conduct audits, and review user access and system integrity.
• Stakeholder Collaboration: Liaise with business teams and global Salesforce team, participate in testing and validation.

Key Requirements

• Proven experience in Salesforce administration, managing Partner or Experience Cloud portals.
• Understanding of user management, roles, profiles, permission sets, and data visibility.
• Strong troubleshooting skills and user-centric mindset.
• Excellent communication skills for technical and non-technical engagement.
• Ability to work independently and manage priorities in a fast-paced environment.

Preferred Qualifications

• Experience in a global tech company or with external partner ecosystems.
• Familiarity with JIRA, Confluence, and Slack.

Everyone is welcome. We are committed to diversity, equity, and inclusion, ensuring accessibility throughout our recruitment process. Please inform us of any adjustments needed during the process.