SalesForce Administrator

La Fosse Associates; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology consultancy in the United Kingdom seeks a professional to design and implement Salesforce solutions. The role involves leading the configuration of Salesforce Cloud products, managing incident resolution, and ensuring compliance with governance standards. Experience with Agile methodologies and excellent documentation skills are required for this position. Competitive compensation and opportunities for growth are offered.

Qualifications

• Experience in designing and implementing Salesforce solutions.
• Strong skills in capturing and translating business requirements.
• Knowledge of governance standards and compliance.

Responsibilities

• Deliver customised Salesforce solutions that align with business needs.
• Support incident management to minimize business disruption.
• Collaborate on planning and estimating implementation activities.

Skills

Salesforce

Incident management

Agile methodologies

Documentation skills

Job description

1. Design and implement Salesforce solutions
   Deliver customised and scalable solutions within the Salesforce platform that meet current and future business needs.

2. Lead the configuration and deployment of Salesforce Cloud products
   Manage the implementation of assigned Salesforce Cloud applications, prioritising configuration, then third-party tools, and custom development only when necessary.

3. Capture and translate business requirements
   Participate in user sessions to document requirements in the form of user stories and support backlog refinement.

4. Own incident management and issue resolution
   Act as the incident manager, ensuring rapid response to system issues to minimise business disruption and maintain service continuity.

5. Advise on application enhancements
   Collaborate with Project Managers and Business Analysts to identify system improvements and define business cases to support future needs.

6. Plan and estimate implementation activities
   Provide estimates and detailed plans across delivery lifecycle phases including development, testing, training, communication, deployment, and post-launch support.

7. Demonstrate solution functionality
   Present system functionality to business stakeholders during and outside sprint cycles, supporting solution validation and user alignment.

8. Ensure compliance with governance standards
   Deliver solutions in alignment with the organisation’s architecture principles, privacy regulations, and security standards.

9. Support testing and validation
   Design and execute end-user acceptance testing, ensuring solutions meet defined requirements and quality benchmarks.

10. Evaluate solution options
    Present and explain solution approaches, weighing the trade-offs between declarative configuration and custom development.

11. Perform impact assessments and maintain documentation
    Conduct impact analysis for changes in scope and document related updates to requirements, system configurations, and data models.

12. Contribute to training and knowledge sharing
    Support the development of training materials and documentation for both administrators and end-users.

13. Promote adoption of delivery and service methodologies
    Encourage consistent use of Agile (project delivery) and ITIL (service management) practices to drive efficient, compliant, and high-performing outcomes.

14. Manage platform upgrades and feature adoption
    Ensure the Salesforce environment remains current by coordinating system updates and enabling new features and capabilities.

15. Support ticket resolution and admin enablement
    Assist administrators in ticket triage and resolution, providing mentorship, documentation, and knowledge transfer as needed.