Sales Webchat Advisor

Swans Travel; Kingston upon Hull; On-site; GBP 23,000 - 45,000; Full time

Job summary

Join a leading company as a Sales Webchat Advisor, where you will engage customers through online chat, providing personalized service and exceeding sales targets. This role offers a competitive salary with uncapped commission and various incentives, allowing you to thrive in a vibrant work environment.

Benefits

Monthly Basic Salary + UNCAPPED commission

Internal training and development opportunities

28 Days Holiday & your birthday off every year

Company Pension

Discounts with some of the high street's biggest brands

Qualifications

• Excellent written communication skills including grammar and spelling.
• To be computer literate with fast and accurate keyboard skills.

Responsibilities

• Manage inbound chats and build rapport with customers.
• Pitch products and plans based on customer accounts.
• Achieve and exceed sales and productivity targets.

Skills

Customer engagement

Communication

Multitasking

Job description

Join to apply for the Sales Webchat Advisor role at Swans Travel

1 week ago Be among the first 25 applicants

Join to apply for the Sales Webchat Advisor role at Swans Travel

We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through online chat platform. Understanding customer needs and building trust isessentialin providing a rememberable personal experience.

What will I do as a Web Chat Sales Advisor?

Manage inbound chats and build rapport with customers

Pitch products and plans based on customer accounts

Multi-task with inbound queries and reply to all in a timely manner

Discuss new deals and cross-sell additional products

Establish a strong digital presence in keeping with the brand

Achieve and exceed sales and productivity targets

Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.

Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online

A Few Things You Will Need

To be computer literate with fast and accurate keyboard skills

Excellent written communication skills including grammar and spelling

The ability to multi-task to complete multiple chats

In Return For Your Hard Work, We Offer

Monthly Basic Salary + UNCAPPED commission

Internal training and development opportunities

On-going incentives throughout the months alongside commission

28 Days Holiday & your birthday off every year on pay!

Company Pension

Discounts with some of the highstreets biggest brands & MUCH MORE

Shifts & Salary

41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm.

Commission earnings ON TOP of your basic wage average around £500 a month!!

To Apply, send an up-to-date CV.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Swans Travel by 2x

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