Sales Trainer

Barchester Healthcare; Clevedon; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

An innovative healthcare provider is seeking a Customer Experience Learning Specialist to improve sales and occupancy rates through effective training and development. The role involves understanding customer journeys, delivering learning solutions, and working collaboratively with teams. Ideal candidates will have a background in Learning and Development with a strong sales focus, a valid UK driving licence, and as well as a passion for customer experience.

Benefits

Up to £48,000 salary

Generous car allowance of £6,500

Annual bonus

25 days holiday plus bank holidays

Life cover

Discounts at retail and leisure brands

Access to medical specialists for second opinions

Free access to counselling and legal services

Qualifications

• Experience working in Learning and Development with a sales focus is essential.
• Proven track record of improving commercial outcomes through training.
• Knowledge of customer experience best practices in dynamic settings.

Responsibilities

• Deliver effective learning solutions to improve occupancy rates.
• Analyse current sales practices to enhance conversion strategies.
• Design and implement training modules into the learning platform.
• Support a blended learning approach for optimal training delivery.
• Prepare and ensure high-quality training standards are met.

Skills

Learning and Development specialist experience

Sales and conversion expertise

Understanding of customer experience design

Commercial success from learning interventions

UK driving licence

Job description

The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face.

We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.

As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Required skills and experience:

• Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
• Demonstrable growth in commercial success as a result of learning interventions
• A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
• Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
• Have an understanding of customer experience design and change implementation

Role and responsibilities:

• Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey

• Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities

• Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.

• Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.

• Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit

• Be available to travel nationally where learning is required where face to face is the best fit

• Ensure you create learning environments with the right tools & systems in place for effective learning

• Prepare for all training to ensure the quality of the delivery is of a high standard

• Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots

• Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success

• Provide ongoing coaching support to leaders on a one-to-one basis where required

  Rewards package:

• Up to 48,000 per annum

• Generous car allowance of 6.5k

• Annual bonus

• 25 days holiday plus bank holidays

• Life cover

• Access to a wide range of retail and leisure discounts at big brands and supermarket

• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

• Confidential and free access to counselling and legal services

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