Sales & Technical Support Engineer

Jonathan Lee Recruitment; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable recruitment agency in Shrewsbury is seeking a Sales & Technical Support Engineer to blend technical expertise with sales. This role offers a starting salary of £30k and excellent benefits, focusing on customer satisfaction and professional growth. Ideal candidates will have a background in Electrical Engineering and strong interpersonal skills.

Qualifications

• Experience in a technical internal sales role is preferred.
• Strong IT skills are necessary for this position.

Responsibilities

• Respond to technical enquiries and ensure each query is resolved.
• Handle incoming calls and address customer needs.
• Identify potential leads and record them accurately.
• Provide timely responses to customer requests.
• Make proactive sales calls and capture leads.

Skills

Electrical knowledge

Interpersonal skills

Communication skills

Proactive approach

Education

Background in Electrical Engineering

Tools

CAD software

EPLAN

Clip X Engineer

CRM databases

Excel

Word

Job description

Step into a dynamic and rewarding career as a Sales & Technical Support Engineer, where innovation meets opportunity. This role offers an exciting chance to be at the forefront of customer experience, blending technical expertise with sales acumen to deliver outstanding service. With a focus on professional growth, collaboration, and a supportive work environment, this position is perfect for someone looking to make a tangible impact in the industry. We are looking for in-depth Electrical knowledge/qualification and excellent interpersonal skills, the starting salary is £30k plus excellent company benefits and progression available.

Overview

This role plays a vital part in advancing the company\'s mission of delivering exceptional technical support and sales solutions. By fostering strong relationships with internal and external teams, you will contribute to increasing sales revenue and enhancing customer satisfaction.

What You Will Do

• Respond to technical enquiries, ensuring each query is tracked and resolved promptly with comprehensive advice.
• Handle incoming calls professionally, directing them to appropriate staff or addressing customer needs.
• Expand customer interactions by identifying potential leads and recording them accurately.
• Provide timely responses to price and availability requests, ensuring customer satisfaction.
• Follow up on literature requests and manage generic email queries efficiently.
• Make proactive sales calls, capturing leads and ensuring timely follow-ups to maximise opportunities.

What You Will Bring

• A background in Electrical Engineering or experience in a technical internal sales role.
• Proficiency in using software tools like CAD, EPLAN, or Clip X Engineer.
• Strong communication skills and the ability to build rapport with customers.
• Excellent IT skills, particularly in Excel and Word, with knowledge of CRM databases.
• A proactive, organised, and team-oriented approach to work.

This role plays a vital part in advancing the company\'s mission of delivering exceptional technical support and sales solutions. By fostering strong relationships with internal and external teams, you will contribute to increasing sales revenue and enhancing customer satisfaction. The company values collaboration, innovation, and a commitment to excellence, making this a fantastic opportunity to grow your career.

Location

This role is based in Telford, offering a convenient and accessible location for your professional journey.

Interested?

Don\'t miss out on this exciting opportunity to become a Sales & Technical Support Engineer. Apply today and take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.