Sales Team Manager

AllClear - Voted UK's No.1 for Customer Care; Southend-on-Sea; On-site; GBP 35,000 - 47,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Team Manager to lead a talented group of Sales Agents in delivering exceptional customer service. This role offers the opportunity to drive operational excellence and achieve sales targets while fostering a supportive and collaborative environment. With a competitive salary and generous benefits, including a substantial holiday allowance and professional growth opportunities, this position is perfect for an experienced leader looking to make a significant impact in a thriving organization. Join a team that values innovation and customer satisfaction, and take your career to the next level.

Benefits

Competitive Starting Salary

Realistic OTE of £7000 per year

Generous Holiday Allowance: 33 days

Company-paid health cash plan

Company pension

Holiday buy scheme

Travel insurance discounts

Extensive training on products

Opportunities for career advancement

Convenient location with easy access

Qualifications

• Proven track record in managing and motivating sales teams.
• Experience in FCA regulated environments is preferred.

Responsibilities

• Coach and develop staff to meet performance indicators.
• Assist in recruitment and promote brand image.
• Handle complaints and manage absence effectively.

Skills

Team Leadership

Sales Management

Coaching and Development

Customer Service Excellence

FCA Regulation Knowledge

Education

Experience in Sales Management

Experience in FCA Regulated Environment

Job description

Sales Team Manager

Department: Inbound Sales

Employment Type: Full Time

Location: Southend

Compensation: £35,000 - £47,000 / year

Description

InsureandGo is one of the UK’s leading Travel Insurance Specialists with an exceptional 4.8 STAR Trustpilot rating, which is underpinned by our commitment to delivering an excellent customer experience. Our Gold and Black travel insurance policies have been 5 Star rated by Defaqto.

We have an exciting opportunity due to business growth for a Sales Team Manager to join our award-winning Contact Centre based in the heart of Southend-on-Sea, Essex.

We are looking for an experienced and inspiring Sales Team Manager to drive operational excellence and lead a team of Sales Agents to deliver an optimum level of service to our customers.

You will possess a proven track record of engaging with, motivating, and proactively managing a sales team and ideally have experience of working in a FCA regulated environment. You will also have a hands-on approach and demonstrable experience of effectively coaching a team in order to achieve conversion and sales targets.

In return you will receive a competitive salary, commission, fantastic benefits, and opportunities for growth and career development.

Why Join Us?

• Competitive Starting Salary: Basic Salary up to £40,000
• Earnings Potential: Realistic OTE of £7000 per year in commission.
• Comprehensive Cover: Work with a wide range of travel insurance products, including single-trip, multi-trip, and specialised policies such as winter sports and backpacking insurance.
• Generous Holiday Allowance: 33 days of annual leave.
• Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
• Professional Growth: Access to extensive training on InsureandGo products and sales techniques, with opportunities for career advancement.
• Supportive Environment: Join a team that values collaboration, innovation, and customer satisfaction.
• Convenient Location: Based in Southend-on-Sea with easy access to local amenities and transport links.

Key Responsibilities

• Coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
• Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
• Assist with the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
• Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
• Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
• Handle complaints in line with our complaint handling process.
• Monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
• Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.