Sales Team Manager

Travel Trade Recruitment; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Team Manager to drive sales growth and enhance customer service. This pivotal role involves leading a team of Sales Consultants, fostering a collaborative and competitive environment, and implementing innovative incentives to motivate the team. You will empower your team to achieve ambitious targets while maintaining a strong focus on customer satisfaction. If you are passionate about the travel industry and have a proven track record in sales management, this is an exciting opportunity to make a significant impact in a forward-thinking company that values excellence and continuous development.

Benefits

Enhanced Paid Parental Leave - 18 weeks full pay

Discounted trips

Company pension plan

25 days annual leave

Life Assurance

Employee Assistance Program

£1,000 Recruitment Referral Bonus

Discounted gym membership

Cycle to work scheme

Season Ticket Loans

Qualifications

• Proven track record of exceeding sales targets and outstanding customer service.
• Strong leadership skills with experience in managing sales teams.

Responsibilities

• Cultivate a competitive environment and inspire excellence across the team.
• Set ambitious targets and manage team resources effectively.

Skills

Sales Management

Customer Service Excellence

Team Leadership

Sales Coaching

Negotiation Skills

Communication Skills

Education

Experience in Travel Industry

Sales Team Leadership Experience

Job description

Luxury Tour Operator in Central London seeking an Sales Team Manager!

To drive sales growth by delivering excellent customer service and optimising the conversion rate from enquiries to bookings. This role will focus on team leadership through sales coaching, motivation, and leading by example. The Sales Manager will have a team of Sales Consultants that they will need to empower to achieve targets.

RESPONSIBILITIES:

• Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
• Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
• Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
• Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one-to-ones.
• Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
• Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
• Cultivate a culture where continuous learning and development are valued.
• Embed a culture where exceeding client expectations and going the extra mile are standard practice.
• Work closely with consultants, sales coordinators, and operations to ensure timely invoice delivery and a smooth client experience.
• Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
• Proactively engage with other managers throughout the company to promote knowledge sharing and best practices.
• Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.

ABOUT YOU:

• Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service.
• Sales team leader/management experience is a strong plus.
• Passionate about the travel industry and a strong appreciation for the specific area of specialisation.
• Confident communicator who thrives under pressure and maintains composure in challenging situations.
• Positive, energetic, and outgoing individual comfortable leading others with inspiration and encouragement.
• Proven track record within travel sales and a strong understanding of commercial aspects.
• Motivated by achieving results through your team and comfortable negotiating with suppliers.
• Excellent understanding of customer service and the needs of our clients. Committed to exceeding expectations.

WHAT WE OFFER:

• £45,000 OTE £60,000
• A range of Hybrid working options (as part of an industry leading pilot programme)
• Enhanced Paid Parental Leave - 18 weeks full pay
• Discounted trips
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program - includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership with Virgin Active
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Interested? Apply here now or email [e-mail]