Sales Team Manager

Vibe Recruit; Cardiff; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading recruitment agency in Cardiff is looking for a Sales Team Manager to lead a telesales team. The role requires a strong leader with experience in driving performance and coaching team members to achieve their targets. Key responsibilities include monitoring sales metrics, providing feedback, and improving customer experiences. The position offers a competitive salary plus benefits, including healthcare and annual leave.

Benefits

32 days annual leave

Company paid healthcare plan

Pension scheme

Holiday buy scheme

Staff discount

Qualifications

• Experience leading a telesales or contact centre team.
• Strong understanding of sales metrics and targets.
• Great at coaching and team culture building.
• Solid grasp of Contact Centre operations.
• Proactive, solutions-focused mindset.
• Passion for delivering great customer experiences.

Responsibilities

• Lead and inspire your sales team to meet performance targets.
• Monitor metrics to improve customer experience.
• Provide coaching and feedback to team members.
• Keep track of KPIs and drive consistent performance.
• Collaborate with other teams to ensure smooth operations.

Skills

Team leadership

Sales metrics understanding

Coaching

Contact Centre operations

Problem solving

Collaboration

Customer experience focus

Job description

Sales Team Manager

Cardiff

£40,000 basic OTE £48,000 plus excellent company benefits including 32 days annual leave, company paid healthcare plan, pension scheme, holiday buy scheme, staff discount and more!

Our client, one of the UK's leading insurance specialist are looking for a Sales Team Manager who leads by example, inspires team spirit, and drives performance. If you're passionate about coaching others, achieving ambitious targets, and thrive in a fast-paced, ever-changing environment - this could be your ideal next step.

Sales Team Manager Key Responsibilities:

As a Sales Team Manager, you'll be leading a team of telesales professionals, helping them grow, perform, and succeed. Your role is all about creating a high-energy, supportive environment where people are motivated to hit targets - and feel good doing it.

• Lead and inspire your sales team to meet and beat performance targets.
• Monitor call centre metrics and spot ways to improve both customer experience and team results.
• Provide regular coaching, feedback, and support to help each person be their best.
• Keep a close eye on KPIs and use your know-how to drive consistent performance.
• Use your commercial brain to suggest new ideas and improve how we do things.
• Work closely with other teams (like operations, marketing, and compliance) to keep everything running smoothly.

Sales Team Manager Experience Required:

• Experience leading a telesales or contact centre team - you're confident managing performance and building team culture.
• A strong understanding of sales metrics, targets, and what makes teams tick.
• Someone who's great at coaching and knows how to bring the best out in people.
• A solid grasp of Contact Centre operations and how to keep things running efficiently.
• A proactive, solutions-focused mindset - you're always looking for ways to improve.
• A team player who loves collaborating and is all about hitting shared goals.
• Passion for giving customers great experiences, especially those who need extra reassurance when booking travel.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.