Sales Team Leader

Company Description
Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.
Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.
Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.

Job Description
You and Your Team:
As a Sales Team Leader, you will be reporting to our Direct Sales Manager. Working within our growing Direct Sales team, our Sales Team Leader will motivate, drive, and monitor the activity in the team to maximise productivity and morale.
The Sales Team Leader will be managing a growing team of 5 Direct Sales Consultant and an Administrator. Our Direct Sales team play a key part in the growth of Moneybarn – you will be responsible to promote this culture, using data driven metrics and people management to get this best of your team to ensure we are increasing our inbound sales while putting the customer at the forefront of all activities.
Our Direct Sales Team have adapted a hybrid approach, working from home and the office. When in the office, our Direct Sales Team predominantly sit in Petersfield – but our Team Leader can work from our other locations in Chatham or Bradford.

In your day-to-day role, as a Sales Team Leader you will:

1. Motivating the sales team, monitoring activities, call volumes and service levels and taking appropriate action to optimise productivity.
2. Help develop our Direct Sales Consultant – monitoring, developing, and coaching to enhance individual performance.
3. Monitor calls to ensure procedures and quality standards are being met and provide feedback to improve sales performance and customer service.
4. Interpret data to be able to understand team activity and performance levels.
5. Be actively involved in the sales process handling complex or escalated calls from customers and be able to assist in the sales process when volumes require.
6. To understand staffing requirements and being able to flex staff on different marketing campaigns to maximize sales. Maintaining the correct staffing levels to meet business needs. Interviewing and recruiting of new staff to support the team’s growth.
7. Responsible for operating our RSCA controls and identifying if there’s a gap. Working with first line audits and ongoing evaluation of processes and procedures, making recommendations for change, to drive increased sales and lean efficiencies.
8. Adhere to the FCA Conduct rules.

Qualifications
What you will bring to the team:

1. Requires a high level of confidence in their own decision making.
2. Requires resilience and determination.
3. Ability to operate on their own initiative and in a team environment, to work well with others to get the best out of them.
4. Escalate problems whilst coming up with possible solutions for our RSCAs.

1. The ability to lead others by example, demonstrating excellence in best practice.
2. Proven experience of success within a result driven sales environment.
3. Can adapt to change and new ways of doing things.
4. To be able to manage the business needs through policies and procedures balancing the needs of our people.

Additional Information
Why Moneybarn?
We understand that a reliable car, van, or motorbike is more than just a vehicle. We have a passion for getting our customers where they want to be. The company has won awards for its service and approach, most recently they won ‘Sub-Prime Lender of the Year’ and ‘Independent Finance Provider of the Year’ at the Motor Finance Europe Awards 2021, ‘Specialist Lender of the Year’ and ‘Vehicle Finance Provider of the Year’ at the National Credit Awards 2021, ‘Responsible Lender of the Year’ at the Credit Awards 2022 and the Feefo Gold Award 2022.
We’re passionate about our colleagues and invest in professional development, offer flexible working, and provide a variety of tools to support wellbeing. Our colleague forums run regularly which allows everyone to have their say in an environment that offers no judgement. We’re also incredibly proud to have won the Company Culture Lotus Award for several years running.
Our Management Team are constantly improving the way we look after our people and have created an environment where everyone feels valued and can be themselves.

On top of all this, we will give you a package including:

1. Competitive salary
2. Discretionary annual bonus
3. Hybrid working considered.
4. Up to 30 days holidays in addition to bank holidays
5. Pension Scheme with matched company contributions up to 5%
6. Private Medical Insurance
7. Extensive opportunities for personal and career development
8. Opportunity to grow, develop and learn.
9. Colleague Perks at Work discount platform
10. Season ticket loan
11. 1 paid day to ‘give back’ to local communities or chosen charity.

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.
We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Location: Bedford Road, Petersfield GU32
Job Types: Full-time, Permanent
Benefits:

1. Company pension
2. Employee discount
3. Referral programme
4. Work from home