Sales Team Leader

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the conveyancing industry is seeking a Sales Team Leader to guide their sales and customer service team in Bristol. In this role, you will be responsible for overseeing operations, training new hires, and enhancing sales conversion rates. The ideal candidate will have robust experience in B2C contact centers and a proactive approach to team management and client interaction. This is an exciting opportunity to contribute to the growth of a dynamic business, with a focus on client satisfaction and performance.

Benefits

28 days of annual leave plus bank holidays

Option to buy or sell an additional 5 days of leave

Private health insurance

Group life assurance

Wellbeing fund contributing £25 monthly

Performance-related bonus

Significant investment in learning and development

Qualifications

• Proven experience managing sales teams.
• Comfortable in a target-driven environment.
• Experience coaching and mentoring sales team members.

Responsibilities

• Supervising follow-up calls to prospective clients.
• Managing relationships with referral partners.
• Monitoring calls to improve quality and track performance.

Skills

B2C contact center experience

Objection handling skills

Analytical skills

Warm and personable communication skills

Job description

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Our client understands that purchasing or selling a house is a significant life event. With their services, customers have access to dedicated property lawyers who guide them through every step to ensure a smooth process. Their mission is to revolutionize the conveyancing industry, making buying or selling a home a seamless and enjoyable experience.

The Role:

We are seeking a Sales Team Leader on behalf of our client. This is an exciting opportunity to join a growing business. The Sales Team Leader will oversee the customer service and sales team. In addition to managing the team, you will actively participate in daily operations, including covering holidays and engaging directly with clients and partners.

You will lead and collaborate with a small team of Sales Advisors supporting clients and referral partners during the quoting process. Your team will play a vital role in enhancing sales conversion rates through their contact center and building customer engagement.

Responsibilities include:

• Making and supervising follow-up calls to prospective clients who request quotes, answering questions, and driving conversions
• Overseeing onboarding and managing relationships with referral partners
• Designing and optimizing contact flows and creating personalized scripts for calls and emails tailored to different client segments
• Managing, coaching, and mentoring Sales Advisors
• Monitoring calls to improve quality, reduce errors, and track team performance
• Handling and resolving complex inquiries
• Evaluating performance using key metrics to identify areas for improvement and training needs
• Using client feedback to refine sales procedures, policies, and standards
• Achieving individual and team KPIs that ensure excellent client service and satisfaction
• Recruiting and retaining new team members to support company growth

The Person:

Ideal candidates will have:

• Proven B2C contact center experience, preferably in a startup or high-growth environment
• Successful experience managing sales teams
• Experience designing and optimizing contact flows
• Objection handling skills and the ability to craft messaging for various client segments
• Warm and personable communication skills
• Strong analytical skills with a data-driven approach
• Comfort working in a target-driven environment
• Experience coaching and mentoring sales team members

The Benefits:

• 28 days of annual leave plus bank holidays
• Option to buy or sell an additional 5 days of leave
• Private health insurance
• Group life assurance
• Wellbeing fund contributing £25 monthly towards activities promoting mental or physical health
• Performance-related bonus
• Significant investment in learning and development