Sales Team Lead

TN United Kingdom; Bournemouth; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a dynamic Sales Team Lead to guide a team of Sales Executives. This role is pivotal in enhancing customer service and account management while ensuring team performance meets targets. By fostering strong relationships with priority dealers, you will play a key role in maintaining high customer satisfaction. With a competitive salary and benefits, including private healthcare and flexible working options, this is a fantastic opportunity to make a significant impact in a rapidly growing organization that values diversity and inclusion.

Benefits

Pension

Share Options

Private Healthcare

Generous Holiday Entitlement

Work Flexibility Options

Learning and Development Budget

Regular Social Events

Employee Perks

Qualifications

• Proven experience in managing teams, ideally in sales or customer service.
• Strong understanding of customer service and account management.

Responsibilities

• Lead and manage a team of Sales Executives to achieve targets.
• Build and maintain relationships with priority dealers.

Skills

Team Management

Customer Service

Account Management

Communication Skills

Leadership Skills

Problem-Solving

Job description

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Carwow Group is driven by a passion for getting people into cars. Not just any car, but the right car. We aim to be the go-to destination for car-changing, reaching drivers everywhere with our portfolio of automotive brands including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

Starting as a simple reviews site, we are now one of Europe's largest online car-changing destinations, with over 10 million customers since inception. Last year, we grew over 50%, facilitating nearly £3 billion worth of cars bought on our platform, and numerous cars listed for sale through our Sell My Car service.

In 2024, we acquired Autovia, doubling our audience and expanding our reach. We boast one of the world's largest YouTube channels with over a billion annual views, publish millions of print copies of our magazines, and reach over 350 million web content viewers annually.

WHY JOIN US?

We are recognized in the Culture 100 list of top growth companies by Hyer and recently raised $52 million in funding led by Bessemer Venture Partners, early backers of LinkedIn and Shopify. We are pioneers, continuously exploring new territories, launching new titles, and listening to drivers. Joining Carwow Group means championing drivers and the automotive industry, acting as a disruptor, and embracing failure as a learning opportunity.

Our team of 500 employees across the UK, Germany, Spain, and Portugal is revolutionizing car-changing, and we are rapidly expanding across all our brands and countries. Join us!

THE ROLE

The Carwow Sell My Car team seeks a motivated leader to manage a team of Sales Executives. The ideal candidate will have proven team management skills, excellent communication abilities, and a strong understanding of customer service and account management. The Sales Team Lead will oversee team performance, ensure targets and KPIs are met, and identify improvement opportunities. The role involves close collaboration with priority dealers to meet their needs and maintain high customer satisfaction.

WHAT YOU'LL DO

• Lead and manage a team of Sales Executives, providing coaching, guidance, and support to achieve targets and KPIs.
• Build and maintain strong relationships with priority dealers, ensuring their needs are met and satisfaction remains high.
• Identify areas for performance improvement and implement strategies to address them.
• Develop and execute strategies to enhance customer service and account management.
• Monitor team performance, providing regular feedback and coaching.
• Analyze and evaluate performance of priority accounts to optimize results.
• Collaborate with other departments to ensure resources and support are aligned with team goals.
• Stay informed about industry trends and share best practices with the team for continuous improvement.

REQUIREMENTS

WHAT YOU'LL NEED

• Experience managing teams, ideally in sales or customer service (preferred but not essential).
• Strong understanding of customer service and account management.
• Excellent written and verbal communication skills.
• Strong leadership and coaching skills.
• Ability to work independently and as part of a team.
• Capability to manage multiple priorities and deadlines.
• Attention to detail and problem-solving skills.

WHAT'S IN IT FOR YOU

• Competitive salary and benefits including pension, share options, private healthcare, and more.
• Generous holiday entitlement, including special days for personal milestones.
• Work flexibility options, including working abroad for a month.
• Comprehensive learning and development budget.
• Regular social events and employee perks.

Diversity and inclusion are core to our culture. We welcome applicants from diverse backgrounds and experiences, and our recruitment decisions are based on skills, experience, and potential.