Sales Support Specialist New Cambridge, UK

Greenhouse Software, Inc.; Cambridge; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Life insurance

Pension scheme

Equity

28 days annual leave

Job summary

Riverlane, Cambridge, UK, is seeking a Sales Support Specialist to keep the commercial engine running smoothly. You will maintain CRM hygiene, support reporting and forecasting, and coordinate deal administration to enable the Business Development team to close deals.

You will work with a growing Commercial team, manage data quality across Salesforce, and liaise with Finance and Legal. The role requires in-office presence in Cambridge at least four days a week and offers comprehensive benefits.

Qualifications

• Experience in a sales support, sales operations, or commercial coordination role.
• Hands-on experience with a CRM (Salesforce strongly preferred) for data entry, hygiene, and basic reporting.
• Strong Excel skills for pipeline tracking and reporting; comfortable with Word, PowerPoint, Outlook, and Teams/Zoom.
• Excellent organisational skills and ability to manage a demanding workload with changing priorities.
• Excellent written and verbal communication skills.
• Ability to absorb information quickly and adapt to last-minute changes.
• Experience in a start-up or scale-up environment.
• Experience in marketing, science, or technology settings.
• Exposure to executive/diary support alongside sales operations work.

Responsibilities

• Own day-to-day hygiene of Salesforce and other CRM tools: opportunities, close dates, and account plans up to date.
• Check consistency across reporting tools and flag misalignments to the BD team.
• Support document preparation for tracking sales pipelines, forecasts, and revenue projections; reconcile with commercial team.
• Liaise with Finance on targets for 6/12 months; prepare a clean, reconciled view of current targets.
• Basic contract support and administration (Q&A, amendments, budget updates).
• Interface with Finance, Legal, PMO to keep deals moving.
• Prepare agendas for BD meetings and gather material from BD and other teams.
• Coordinate meetings, VIP visits, conferences, events, and travel for team members.
• Provide operational interface with Riverlane US, Singapore, and other global teams.

Skills

CRM hygiene

Sales forecasting

Excel reporting

Organisational skills

Verbal/written communication

Startup/scale-up experience

Cross-functional collaboration

Diary management

Finance liaison

Tools

Salesforce

Excel

Word

PowerPoint

Outlook

Teams/Zoom

Job description

Cambridge, UK | Full-time or Part-time | Permanent | Hybrid

The salary range for this role is broad, as we are able to consider varying levels of experience.Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.

About us

Riverlane’smission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, some breakthroughs can never be achieved.Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills,talentand passion.

Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast.

About the role

Riverlane is looking for a Sales Support Specialist to join our growing Commercial and go-to-market team in the UK. This role exists to keep the commercial engine running smoothly: clean pipeline data, reliable reporting, and well-coordinated deal admin, so our Business Development team can focus on customers and closing.

You’ll work closely with the Commercial team (currently four and growing), acting as the operational backbone across CRM hygiene, sales reporting, finance liaison, and meeting/document coordination. This is a hands-on, detail-oriented role suited to someone who enjoys structure, spreadsheets, and making sure nothing falls through the cracks in a fast-moving scale-up.

Reporting into the Commercial team, this role has the potential to evolve as we scale globally, with scope to grow into a broader sales operations remit over time.

Note: this is an office-based position requiring you to be in our Cambridge office at least four days a week.

Key responsibilities

• Own day-to-day hygiene of Salesforce and other CRM tools: keeping opportunities, close dates, and account plans up to date
• Check consistency across reporting tools (spreadsheets, account plans, Salesforce) and flag misalignments to the BD team
• Support document preparation for tracking sales pipelines, forecasts, and forward-looking revenue, working with the commercial team to reconcile projections
• Liaise with Finance on targets for the next 6/12 months, including checking close dates and preparing a clean, reconciled view of current targets

Deal & contract admin

• Basic contract support and administration (Q&A, routine amendments, budget updates)
• Liaise with Finance on invoicing and documentation after sales closure
• Interface with internal support functions (Finance, Legal, PMO) to keep deals moving

Meeting & team coordination

• Help prepare agendas for BD-led meetings, coordinating material gathering from BD and other teams
• Coordinate meetings, VIP visits, conferences, events, and off‑sites
• Diary management and travel booking (UK and international) for the team members you support
• Provide an operational interface with the Riverlane US, Singapore, and other global teams to keep administrative practices aligned

General

• Quickly establish the varying needs of the team members you support and how best to serve them
• Establish and maintain first‑class working relationships with internal and external stakeholders
• Develop a solid understanding of the quantum ecosystem so you can credibly engage with people inside and outside the company

What we need

• Experience in a sales support, sales operations, or commercial coordination role
• Hands‑on experience with a CRM (Salesforce strongly preferred) for data entry, hygiene, and basic reporting
• Strong Excel skills for pipeline tracking and reporting; comfortable with Word, PowerPoint, Outlook, and Teams/Zoom
• Excellent organisational skills and comfort managing a demanding, changing workload with competing priorities
• Excellent written and verbal communication skills
• Ability to absorb information quickly and adapt calmly to last‑minute change
• Self‑motivated, proactive, and genuinely enjoys supporting a team through fast‑paced change
• You have experience working in a start‑up or scale‑up environment
• You have experience working in a marketing, science, or technology setting
• You have prior exposure to executive/diary support alongside sales operations work

What can you expect from us

• A comprehensive benefits package that includesan annual bonus plan,private medical insurance, life insurance, and acontributory pension scheme
• Equity, so that our team can share in the long-term success of Riverlane
• 28 days annual leave,plus bank holidays and enhanced family leave
• A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory,physicsand maths) and over 20 different nationalities
• A learning environment that encourages individual, team and company growth anddevelopment, including a regular programme of learning events and training and conference budgets

Everyone is welcome at Riverlane. We are an equal opportunities employer and encourage applications from eligible and suitably qualified candidates regardless of age, disability, ethnicity, gender, gender reassignment, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity/paternity.

Women and other underrepresented groups may be less likely to apply for a role unless they meet all ornearly allof the requirements.If this applies to you, we still encourage you to apply - you may be a great fit, even if youdon’tmeet every single qualification.We’dlove to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, please let us know. We will be happy to help.

GDPR notice: Riverlane collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.