Sales Support Specialist - Gamma Business

Gamma Communications plc; London, Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Gamma Communications, a leader in Unified Communications, seeks a Sales Support Specialist to assist the Channel Sales team. This role involves managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction through excellent service. Prospective candidates should have customer-facing experience and strong organizational skills in a dynamic, growth-oriented environment.

Benefits

25 days annual leave plus birthday off

Enhanced maternity and paternity pay

Contributory pension plan

Group income protection and life assurance

Tax-efficient share incentive plans

Private medical insurance for family

Electric Vehicle scheme

Cycle to Work scheme

Qualifications

• Experience in a support environment.
• Strong sense of ownership and pride in work.
• Self-motivated and able to motivate others.

Responsibilities

• Assist the sales team with daily administrative tasks.
• Prepare and distribute sales reports and proposals.
• Handle customer inquiries to enhance satisfaction.

Skills

Organizational skills

Customer service skills

Communication skills

Problem-solving skills

Education

Telecoms knowledge

Job description

Sales Support Specialist - Gamma Business

3rd floor, 63 St Mary Axe, London EC3A 8AA, UK •

11 Northampton Rd, Manchester M40 5BP, UK

Job Description

Posted Tuesday 17 June 2025 at 00:00 | Expired Wednesday 18 June 2025 at 23:59

A bit about us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

The role of Sales Support Specialist is a key role within the Gamma Channel Sales team. You will play a crucial role in assisting the sales team by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving.

What will you be doing day-to-day?

• Assist the sales team with daily administrative tasks, including data entry, order processing, and managing customer accounts.
• Prepare and distribute sales reports, presentations, and proposals.
• Coordinate with other departments to ensure timely delivery of products and services.
• Handle customer inquiries and provide exceptional customer service.
• Maintain and update customer databases and CRM systems.
• Assist in the preparation and execution of sales events, trade shows, and promotional activities.
• Provide general support to the sales team as needed.
• Provide direct support to Partners in the unallocated channel of accounts.

What you’ll need:

• Experience of working in a support environment.
• Telecoms knowledge and experience is desirable.
• Customer facing experience and great customer service skills.
• Communication skills that are both verbal and written.
• Strong sense of ownership and pride in your work.
• Self-motivator and able to motivate others in your team.
• Able to manage numerous tasks and work to tight deadlines.
• Remain calm under pressure and solve problems by finding the root cause and addressing it.
• Organisational skills.
• Understand, respect and uphold the values of Gamma.

What do we offer you?

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family..
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is hybrid from either our Manchester or London office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.

3rd floor, 63 St Mary Axe, London EC3A 8AA, UK,

11 Northampton Rd, Manchester M40 5BP, UK